LAURA C. BOSMANS
Kyle,TX
Summary
Dynamic and results-oriented professional with 10+ years of broad-based experience in office administration, retail, and customer service as well as being a recent graduate of St. Edward's University with a Bachelor of Science in Criminal Justice. Proven ability to multi-task, produce quality results under urgent deadlines, and seamlessly coordinate and manage the full scope of work assigned. Highly developed problem-solving skills with a considerable ability to thrive under pressure. Excellent organizational and time management skills with attention to detail. Successful in establishing an exceptional rapport with individuals at all organizational levels.
Overview
16
16
years of professional experience
Work History
Project Coordinator
City Of Buda
03.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Created and refined processes for reporting and invoicing aspects of projects.
Naturally Fit Federation
06.2014 - Current
- Assisted in check-in of competitors, provide any necessary information prior to Competition Day
- Received proper paperwork and payment from competitors and vendors to allow access and ability to take part in Naturally Fit Super Show
- Assisted in setup of staging area for competitors as well as ensured that all vendors received necessary equipment to allow them to conduct business during the show
- Expedited all competitors on and off stage to ensure the show continued on scheduled
- Assisted with any coordination with competitors, judges, as well as event staff
- Immediately assisted Event Managers in any other duties when necessary.
Planner III
City of Austin
04.2019 - 05.2022
- Assisted in planning and coordination of events within Right of Way
- Coordinated conflicts on projects within Right of Way, as well as other departments for review ofspecial events
- Retrieved and reviewed required documents for processing special events within Right of Way.
- Created processes as well as Standard Operating Procedures for system processes to ensure easy transitions from an outdated version of the permitting system to an updated version.
Starts Coordinator
DR Horton
05.2022 - 01.2023
- Coordinated with multiple cities to development and permit multiple communities and residential homes
- Assisted in opening, maintaining, and closing warranty requests
- Ordered, reviewed, and submitted Plan Sets to cities, as well as distributed to their perspective on site locations.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
License and Permit Analyst
City of Austin
01.2018 - 04.2019
- Reviewed permitted work within City's Right of Way
- Coordinated conflicts on projects within Right of Way, and scheduled permitted work accordingly
- Reviewed documents for licensing purposes of Contractors to allow for work within Right of Way.
- Maintained composure in stressful situations, confrontations, interviews and records searches
- Created step-by-step processes to assist in training of different permits.
Legal Assistant
Hensley Law Firm
04.2017 - 12.2017
- Assist in running of law office; assemble distributions for settlement and mediation; create demands to submit to insurance companies; and support in negotiations with pre-suit cases to help settle cases
- Obtain client data and input into system, communicate with clients, and complete administrative duties.
- Organized documents to manage paper and electronic filing systems of clients
Customer Representative Analyst II
Safety
09.2016 - 03.2017
- Performed routine to advanced customer service work, provided internal and external customerservice support, and received and responded to all public inquiries for needed information and stateservices.
- Maintained and managed customer files and databases
Cash Office Administrator
Lowe's Home Improvement
09.2014 - 08.2016
- Balanced registers daily, settled totals and reporting, created daily deposits, and assisted in audits asneeded
- Generated enthusiasm; influenced and persuaded others to achieve desired levels of customerservice.
- Handled day-to-day accounting processes to drive financial accuracy
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
Deputy
United States Marshals Service
05.2014 - 08.2014
- Shadowed several Marshals in and around the Federal Courthouse
- Assisted in administrative duties in the office, courthouse, as well as in the field with The Lone Star Fugitive Taskforce.
Teller
University Federal Credit Union
02.2013 - 11.2013
- Assisted members in their financials needs
- Performed daily duties, such as: opening/closing branch, cash handling, teller transactions, and daily audits.
Cashier / Sales Associate
Home Depot
01.2012 - 01.2013
- Operated Returns Desk in store, resolved customer service issues, and assisted in needs of the store.
- Helped customers complete purchases, locate items, and join reward programs
- Assisted customers by answering questions and fulfilling requests
Sales Associate
T-Mobile
08.2011 - 12.2011
- Performed daily duties, such as: opening/closing register, cash handling, and retail loss prevention
- Offered service to customers based on their cellular needs
- Handled sensitive customer information
- Performed daily duties, such as: opening/closing register, and cash handling.
Front Desk Associate
Gold's Gym International
06.2010 - 07.2011
- Provided outstanding leadership managing/coordinating with management on daily needs of the gym
- Greeted members and answered inquiries
- Monitored gym and ensured safety and professionalism.
Billing Administrator
CDW Berbee
03.2007 - 05.2010
- Maintained and monitored information in Changepoint System
- Coordinated with Finance, Legal, and
- Management Departments with daily and weekly requirements needed from Changepoint System
- Microsoft Ounce (Word, Excel, PowerPoint, Outlook)
- Prepared and submitted monthly billing reports to management for financial overview
- Reviewed and reconciled customer accounts to manage accuracy of payments
Education
Bachelor of Science - Criminal Justice
St. Edward's University
Austin, TX2016
Skills
- Regulatory and Legal Compliance
- Administrative Recordkeeping
- Information Verification
- Service Coordination
- Decision Making
- Staff Training
- Program Planning and Development
- Time Management
- Critical Thinking
- Conflict Resolution
- Project Organization
Timeline
Project Coordinator
City Of Buda
03.2023 - Current
Starts Coordinator
DR Horton
05.2022 - 01.2023
Planner III
City of Austin
04.2019 - 05.2022
License and Permit Analyst
City of Austin
01.2018 - 04.2019
Legal Assistant
Hensley Law Firm
04.2017 - 12.2017
Customer Representative Analyst II
Safety
09.2016 - 03.2017
Cash Office Administrator
Lowe's Home Improvement
09.2014 - 08.2016
Naturally Fit Federation
06.2014 - Current
Deputy
United States Marshals Service
05.2014 - 08.2014
Teller
University Federal Credit Union
02.2013 - 11.2013
Cashier / Sales Associate
Home Depot
01.2012 - 01.2013
Sales Associate
T-Mobile
08.2011 - 12.2011
Front Desk Associate
Gold's Gym International
06.2010 - 07.2011
Billing Administrator
CDW Berbee
03.2007 - 05.2010
Bachelor of Science - Criminal Justice
St. Edward's University
Similar Profiles
Blake MartinBlake Martin
Water Utility Tech II at City Of BudaWater Utility Tech II at City Of Buda
Jazzmin BhuiyanJazzmin Bhuiyan
Security Personnel at Mavericks Dancehall BudaSecurity Personnel at Mavericks Dancehall Buda
Raul DeleonRaul Deleon
Firefighter /Field Paramedic at Buda Fire DepartmentFirefighter /Field Paramedic at Buda Fire Department
Norman MedinaNorman Medina
Service Manager at Allied Fire ProtectionService Manager at Allied Fire Protection
Delilah EstradaDelilah Estrada
Funding Specialist at CaribouFunding Specialist at Caribou