Laura Boston
New York
Summary
Dedicated and proactive individual with 8 years+ effective front desk, clerical and customer service experience.
Professional caretaker with significant experience in maintaining safe, clean, and organized environments. Skilled in providing compassionate care, and ensuring well-being of those under supervision. Strong focus on teamwork and achieving results, demonstrating flexibility with changing needs. Known for reliability, effective communication, and nurturing approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Caretaker I
New York City Housing Authority, NYCHA
Manhattan, NY
05.2025 - Current
- Managed inventory accuracy using advanced tracking systems to minimize discrepancies.
- Implemented process improvements that enhanced overall efficiency within the supply chain operations.
- Conducted regular audits of inventory to ensure alignment with operational targets and standards.
- Developed and maintained comprehensive reports on inventory metrics for strategic decision-making.
- Collaborated with cross-functional teams to streamline order fulfillment processes and improve service levels.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Caretaker-J
New York City Housing Authority
Manhattan, NY
08.2021 - 05.2025
- Sweep and mop public building spaces, basement areas and stairwells, Service compactor machines and garbage cans, polish and wax all stainless steel and elevators, clean grounds thoroughly, report violations as well as vandalism, lift and carry heavy objects.
- Managed daily maintenance and cleanliness of residential units to ensure tenant satisfaction.
- Conducted regular inspections to identify and address potential safety hazards efficiently.
- Implemented efficient waste management practices, promoting sustainability within housing facilities.
Pre-Apprentice
Rebuilding Together
Brooklyn, NY
01.2018 - 08.2021
- Completed safety rules and regulations, construction math, and use of power tools. Completed hands on course consisting of painting, plastering, carpentry, installing and plastering sheetrock. Skilled in locating and salvaging copper from homes slated for demolition. Responsible for correct identification and usage of various hand tools and power tools.
- Collaborated with team members to execute community service projects efficiently and effectively.
- Maintained cleanliness and organization of work areas to ensure a safe working environment.
- Participated in training sessions to develop skills related to construction and home improvement techniques.
Floor Technician
Coney Island Hospital
Brooklyn, NY
09.2017 - 12.2018
- Stripped and waxed floors, Burnished all floors throughout facility. Reported all unsafe conditions.
- Operated floor maintenance equipment, ensuring cleanliness and safety throughout facilities.
- Implemented best practices for floor care, enhancing overall patient satisfaction with hospital environment.
- Collaborated with healthcare teams to schedule cleaning activities around patient care needs, minimizing disruptions.
- Developed and maintained effective inventory management systems for cleaning supplies and equipment repairs.
Front Desk Receptionist
Oceanview manor (Home for adults)
Brooklyn, NY
01.2014 - 08.2016
- Distributed allowance to residents. Handled timekeeping books. Assisted director with all documents regarding facility. Scheduled work schedules as well as residents appointments. Greeted all guests.
- Managed front desk operations, ensuring smooth check-in and check-out processes for residents and visitors.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly and effectively.
- Maintained accurate records of resident information, contributing to compliance with regulatory standards.
- Trained new staff on front desk procedures, fostering a collaborative work environment.
- Implemented process improvements to streamline communication between departments, enhancing service delivery.
- Oversaw daily administrative tasks, ensuring timely completion of reports and documentation requirements.
Housekeeper
My Clean
01.2013 - 04.2014
- Deep cleaned clients homes as well as commercial residences. Changed linen, mopped floors, cleaned all rooms, washed dishes.
- Managed inventory of cleaning supplies, ensuring timely replenishment and cost control.
- Developed tailored cleaning plans based on individual client needs and preferences.
- Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Dispatcher
Outstanding Transportation
07.2010 - 05.2012
- Handled all company calls, dispatched drivers, used gps to locate vehicles, distributed shift routes.
Ward Clerk(federal Job)
Department of Veterans affairs
Manhattan, NY
05.2007 - 06.2010
- Answered telephones, Typed memos, Assisted nursing staff with patients information, admitted and discharged patients with needed medical information completed all needed forms to ensure safety.
- Series: 0322 Pay Plan: GS Grade: 5
- Coordinated patient admissions and discharges, ensuring accurate documentation and efficient processing.
- Managed electronic health records, maintaining data integrity and confidentiality protocols.
- Assisted medical staff with scheduling appointments, enhancing workflow efficiency and patient care.
- Facilitated communication between departments, improving collaboration and service delivery to veterans.
- Streamlined record-keeping processes, resulting in improved retrieval time for patient information.
- Led initiatives to enhance patient experience through feedback collection and process adjustments.
Housekeeper(federal job)
Department of Veterans Affairs
04.2006 - 05.2007
- Cleaned all needed areas, reported all hazardous conditions to proper department, sweep and mop floors, cleaned patients quarters, used different germicides and cleaning products, stripped and waxed floors throughout facility.
- Series: 0673 Pay Plan: GS Grade: 2
Administrative Assistant
Verizon
Manhattan, NY
08.2003 - 11.2005
- Hired all seasonal staff as well as processed and reviewed applications in order to evaluate qualifications or eligibility of applicants. Answered questions regarding examinations, eligibility, salaries, benefits and other pertinent information.
- Managed scheduling and logistics for executive meetings, optimizing resource allocation.
- Implemented digital tools to improve workflow management and task tracking across teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High school Diploma/ GED - criminal justice
Everest online college
Phoenix, AZ, United StatesSkills
- Health and safety compliance
- Customer relations
- Clear communication
- Customer service
- Decision-making
- Conflict resolution
- Timekeeping
- Complaints handling
- Equipment maintenance
- Microsoft office
- Quality assurance
- Inventory monitoring
Accomplishments
Completed and passed the Nys bridge exam for clerical and maintenance work
Certification
- Home Builders Institute: Pre-Apprenticeship Training Certification
- Rebuilding Together NYC Workforce Training Program Certification
- 10- hour OSHA
- NYCDOB Approved 4- hour supported scaffold
- Flagger 4-hour Course
Timeline
Caretaker I
New York City Housing Authority, NYCHA
05.2025 - Current
Caretaker-J
New York City Housing Authority
08.2021 - 05.2025
Pre-Apprentice
Rebuilding Together
01.2018 - 08.2021
Floor Technician
Coney Island Hospital
09.2017 - 12.2018
Front Desk Receptionist
Oceanview manor (Home for adults)
01.2014 - 08.2016
Housekeeper
My Clean
01.2013 - 04.2014
Dispatcher
Outstanding Transportation
07.2010 - 05.2012
Ward Clerk(federal Job)
Department of Veterans affairs
05.2007 - 06.2010
Housekeeper(federal job)
Department of Veterans Affairs
04.2006 - 05.2007
Administrative Assistant
Verizon
08.2003 - 11.2005
High school Diploma/ GED - criminal justice
Everest online college