Laura Botero
Navarre,FL
Summary
Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
Work History
Branch Manager
Hertz Local Edition
Navarre, FL
04.2021 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
Operations Manager
Hertz Car Rental
Pensacola, FL
08.2018 - 04.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Coordinated with General Manager in different operational issues and promotional activities.
Manager Trainee
Hertz Local Edition
Pensacola, FL
01.2018 - 08.2018
- Managed opening and closing procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Customer Sales Representative
Hertz Car Rental
Destin, FL
06.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Emphasized product specifications to meet customer needs.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
Bartender Trainer
Hooters Inc.
Fayetteville, NC
08.2015 - 04.2017
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Trained and mentored new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
Sales Agent
Bavaria Brewery
Colombia
03.2012 - 12.2014
- Spoke to customers in native language to increase loyalty and establish relationships.
- Performed as a Sales Agent, selling over twenty different brands of beer, including, MillerLite, Miller, Peroni and Redd's. Described merchandise and explained use and care of merchandise to customers.
- Attended and visited over 200 customers on weekly basis, averaging 30 customers a day, which were spread out over an area of 43,632 square miles.
- Achieved record sales within the work unit by implementing different types of selling strategies and coaching clients on how to make great profits.
- Developed a strategic sales plan model, increasing the demand for beer in 29 locations where distilled beverages were the overwhelming competition.
- Reached Top Salesman with over 30% more sales than fellow salesman within the work unit
Education
Psychology - Business Administration
Keiser University
Fort Lauderdale, FL05.2024
No Degree - Sales And Marketing Education
Confama
Colombia No Degree - English-as-a-Second-Language Education
Central Texas College
Killeen, TXSkills
- Business Development
- Business Management Principles
- Business Relationship Management
- Shift Scheduling
- Coaching and Mentoring
- Customer Service
- Sales Strategies
- Problem Anticipation and Resolution
- Proactive and Focused
- Interviewing and Hiring
- Team-Building Leadership
- Performance Review
- Public Speaking
- Work Prioritization
- Judgment and Decision-Making
- Active Listening
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
English
Native or Bilingual
Timeline
Branch Manager
Hertz Local Edition
04.2021 - Current
Operations Manager
Hertz Car Rental
08.2018 - 04.2021
Manager Trainee
Hertz Local Edition
01.2018 - 08.2018
Customer Sales Representative
Hertz Car Rental
06.2017 - 01.2018
Bartender Trainer
Hooters Inc.
08.2015 - 04.2017
Sales Agent
Bavaria Brewery
03.2012 - 12.2014
Psychology - Business Administration
Keiser University
No Degree - Sales And Marketing Education
Confama
No Degree - English-as-a-Second-Language Education
Central Texas College
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