Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
CustomerServiceRepresentative

Laura Boucher

RN, BSN, CHC
Towner,ND

Summary

Dependable, hardworking, detail-oriented candidate that is successful at managing multiple priorities with a positive attitude. Team player with strong organizational skills, willing to further education as needed and willing to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Compliance Officer and Quality Improvement Manager

Heart Of America Medical Center
07.2020 - Current
  • Developed effective compliance and quality improvement program for rural healthcare system that included hospital, surgery, clinic, long-term care, basic care, assisted living, and hospice.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Responded to employee inquiries daily regarding compliance regulations and procedures.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Prepared and submitted regulatory filings in timely manner.
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Investigated and documented all violations of compliance regulations to determine necessary improvements.
  • Promoted culture of continuous improvement through ongoing evaluation and refinement of compliance program elements
  • Collaborated with cross-functional teams to address compliance concerns, fostering culture of shared responsibility.
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Reduced risk of financial penalties by conducting thorough internal audits on regular basis.
  • Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
  • Demonstrated adaptability in response to evolving industry standards, maintaining best practices in dynamic regulatory environment.
  • Spearheaded investigations into potential violations, promptly addressing issues to maintain company reputation and avoid sanctions.
  • Provided expert guidance on complex regulatory matters, enabling informed decision-making within organization.
  • Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
  • Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
  • Developed and maintained system for tracking and reporting compliance violations.
  • Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies.
  • Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
  • Monitored and assessed compliance risks associated with operational processes and procedures.
  • Advised senior management on strategic planning initiatives, incorporating compliance considerations into decision-making processes.
  • Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
  • Created and maintained compliant work environment.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Assisted with development of compliance objectives and strategies.
  • Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
  • Successfully managed critical projects within organization, meeting project milestones while maintaining strict adherence to established budgets.
  • Succeeded in achieving organizational quality objectives by setting clear expectations, monitoring progress, and providing timely feedback to team members.
  • Enhanced team productivity by providing regular training and performance evaluations for staff members.
  • Participated actively in global forums related to Quality Improvement practices, staying updated on emerging trends and technologies.
  • Contributed significantly towards enhancing company's reputation for delivering high-quality care consistently.
  • Fostered culture of quality within organization by promoting employee engagement in improvement activities, resulting in higher ownership and accountability levels.
  • Reduced customer complaints by effectively analyzing root causes and providing appropriate corrective actions.
  • Drove continuous improvement initiatives across multiple departments, leading to increased operational efficiency and higher healthcare reliability.
  • Developed robust quality management systems in compliance with industry standards, resulting in consistent high-quality output.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Improved quality processes for increased efficiency and effectiveness.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Established and tracked quality department goals and objectives.
  • Monitored staff organization and suggested improvements to daily functionality.

Surgical Registered Nurse

Heart Of America Medical Center
02.2020 - 11.2021
  • Worked in Preop, Intra-op, Post Op, and Surgical Clinic.
  • Provided comprehensive education to patients and families regarding surgical procedures, recovery expectations, and follow-up care, promoting informed decision making.
  • Demonstrated leadership abilities by mentoring new nurses on best practices for perioperative care and serving as go-to resource for colleagues seeking guidance or input on challenging cases.
  • Promoted culture of teamwork within surgical unit, collaborating closely with fellow nurses and other healthcare professionals to ensure optimal patient care.
  • Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
  • Assessed patients immediately following surgery to identify and resolve potential complications.
  • Educated patients on proper post-operative care routines, reducing likelihood of complications or readmissions.
  • Enhanced patient outcomes by implementing evidence-based nursing practices and adhering to surgical protocols.
  • Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
  • Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
  • Connected with patients and families from variety of cultural and economic backgrounds to establish and maintain open communication for improved patient outcomes.
  • Developed strong rapport with patients by demonstrating empathy, active listening skills, and effective communication throughout their surgical journey.
  • Assisted families by answering questions, supplying general information and providing frequent updates on patient progress.
  • Communicated medical information and discharge instructions to patients and families to reduce return visits.
  • Contributed to successful surgeries by assisting surgeons with instrumentation, suturing, and wound closure as needed.
  • Reduced post-operative complications through thorough assessments and timely interventions during perioperative process.
  • Maintained sterile operating environment through strict adherence to infection control guidelines, minimizing risk of contamination.
  • Optimized resource utilization within OR by properly managing equipment inventory and maintenance schedules.
  • Streamlined pre-and post-operative processes by effectively coordinating patient care with various departments, ensuring smooth transitions.
  • Applied critical thinking skills for effectively managing crisis situations or unexpected complications during surgeries, ensuring patient safety and wellbeing.
  • Upheld strict confidentiality standards, protecting sensitive patient information in accordance with HIPAA regulations.
  • Evaluated patient histories, complaints, and current symptoms.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Developed and executed daily goals and care plans for up to eight surgical patients per day.

Register Nurse/Charge Nurse

Presentation Medical Center
03.2018 - 02.2020
  • Worked as registered nurse and charge nurse at Presentation Medical Center (Med Surg and Swing Bed Department)
  • Managed staff, made assignments, communicated with physicians, and provided patient care.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
  • Followed proper procedure for installation and removal of catheters, IVs, and PIC lines.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
  • Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
  • Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
  • Developed individualized care plans tailored to diverse patient populations with varied medical conditions.
  • Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.
  • Evaluated charting procedures for adherence to best practices.
  • Expedited discharge processes by coordinating with various departments for timely completion of required paperwork.
  • Managed care from admission to discharge.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.

Registered Nurse

Dakota Travel Nurse
11.2010 - 01.2018
  • Worked as registered nurse in various healthcare settings as travel nurse
  • Provided patient care in hospitals, CAH, nursing homes, home care, clinics, adult daycare centers, insurance physicals, and assisted living centers.
  • Demonstrated adaptability when assigned to different units or shifts as needed, seamlessly integrating into diverse healthcare teams while maintaining exceptional performance levels.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Prevented complications in critical situations by promptly recognizing symptoms and initiating appropriate interventions.
  • Safeguarded patient privacy rights through diligent compliance with HIPAA regulations during all interactions with medical records and personal information.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Maintained strict adherence to infection control protocols, ensuring safe environment for patients and colleagues alike.
  • Streamlined communication among healthcare teams by providing accurate and timely updates on patient conditions.
  • Reduced medication errors through meticulous administration and documentation of medications, treatments, and IV therapies.
  • Improved patient outcomes by diligently monitoring vital signs and adjusting treatment plans accordingly.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Assisted physicians with bedside procedures, including central line placements, lumbar punctures, and thoracenteses.
  • Elevated patient trust by establishing strong rapport and effectively addressing concerns related to their care plans or overall health status.
  • Enhanced patient care by efficiently managing multiple cases in high-stress environments.
  • Educated patients and their families on health maintenance, disease prevention, and post-discharge care for optimal recovery.
  • Increased patient satisfaction by consistently providing compassionate, empathetic care during hospitalizations.
  • Collaborated with interdisciplinary teams to develop customized care plans tailored to individual patient needs.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Evaluated patient histories, complaints, and current symptoms.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.

Registered Nurse - Float and Pediatric

Trinity Medical Center
02.2009 - 03.2011
  • Worked as Float Clinic Nurse (Urology, Cardiology, Dermatology, OB/Gyn, GI, Infectious Disease, walk in clinic, Family Practice) for 1yr and then pediatric clinic nurse for 1 year
  • Educated patients, families and caregivers about conditions and treatments.
  • Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
  • Coordinated referrals to specialists or external healthcare providers when necessary for specialized care.
  • Educated patients on disease prevention and management, promoting healthy lifestyle choices.
  • Monitored vital signs regularly to track patient progress and respond promptly to any changes or abnormalities.
  • Built meaningful relationships with patients and families for optimal care.
  • Developed strong rapport with patients, fostering trust and open communication for better understanding of their concerns.
  • Assisted physicians during examinations and procedures, providing expert clinical support as needed.
  • Administered medications accurately, adhering to strict protocols and safety guidelines.
  • Observed and assessed patients to identify concerning symptoms.
  • Improved patient well-being by offering advice on preventive health measures.
  • Improved patient satisfaction by delivering high-quality care and addressing individual needs.
  • Reduced patient wait times through effective triage and prioritization of tasks.
  • Contributed to positive work environment by collaborating effectively with colleagues and supporting team goals.
  • Performed wound care procedures skillfully, preventing infection and promoting healing for timely recovery from injuries or surgeries.
  • Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
  • Conducted thorough patient assessments to identify medical issues and develop appropriate treatment plans.
  • Implemented infection control measures consistently, maintaining safe and sanitary clinic environment for patients and staff.
  • Planned and implemented patient care to treat conditions or mitigate symptoms.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations when managing personal health information.
  • Administered medications and topic treatments to address patient symptoms.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and industry trends.
  • Provided emotional support to patients and families during difficult medical situations or diagnoses, demonstrating empathy and compassion throughout process.
  • Enhanced clinic efficiency by streamlining processes and implementing best practices in nursing care.
  • Delegated patient care responsibilities to nursing assistants and student nurses.
  • Evaluated patient histories, complaints, and current symptoms.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Educated family members and caregivers on patient care instructions.
  • Monitored patient reactions after administering medications and IV therapies.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum.
  • Maintained safe and sterile environment during urologic procedures, minimizing infection risks.
  • Served as liaison between urology specialists and primary care providers, ensuring seamless coordination of patient care.
  • Assisted physicians in performing urologic procedures, ensuring optimal patient care.
  • Developed educational materials for patients on topics such as bladder health, prostate cancer prevention, and pelvic floor exercises.
  • Increased efficiency of urology department by implementing streamlined processes for documentation and patient flow.
  • Implemented evidence-based nursing interventions for managing urinary incontinence, enhancing patient quality of life.
  • Facilitated strong relationships between patients, families, and healthcare providers by serving as knowledgeable resource on urological issues.
  • Served as resource for other nurses seeking guidance on dermatology-specific issues or questions related to patient care management.
  • Assisted in various dermatologic surgeries, ensuring optimal outcomes and quick recovery times.
  • Educated patients on preventative measures and proper skincare routines to improve overall skin health.
  • Provided comprehensive care for patients with variety of skin conditions, including acne, eczema, psoriasis, and skin cancer.
  • Provided emotional support to patients and families, addressing concerns related to gastrointestinal conditions or treatments.
  • Assisted physicians during diagnostic exams, ensuring accurate results for appropriate treatment plans.
  • Educated patients on lifestyle modifications to prevent or manage gastrointestinal issues more effectively.
  • Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients with complex infections.
  • Educated children about their medical conditions in age-appropriate language, empowering them to take active role in managing their health.
  • Administered vaccinations and medications accurately, ensuring optimal treatment efficacy and patient safety.
  • Assisted in diagnosis and treatment of conditions such as unstable angina, cardiomyopathy, coronary artery disease and cardiac dysrhythmia. Preforming EKG.

RN Case Manager - Private Care Nursing

Odell Living Trust
06.2007 - 11.2008
  • Worked as case manager/Care taker for in home private nursing care.
  • Managed 24-hour nursing care, communicated with healthcare professionals and family, and provided activities of daily living.
  • Managed group of 10 staff members.
  • Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
  • Promoted safe living environment for patients by conducting thorough home safety evaluations and recommending necessary modifications or equipment upgrades.
  • Streamlined communication with physicians, ensuring accurate documentation and prompt updates on patient conditions.
  • Collaborated with external healthcare providers to facilitate seamless transitions between acute care settings and home environments.
  • Conducted comprehensive assessments to identify patient risks, establish baseline health status, and determine appropriate intervention strategies.
  • Enhanced patient outcomes by developing personalized care plans and coordinating interdisciplinary team collaboration.
  • Served as expert resource for families by providing guidance on disease management techniques, self-care strategies, and available community resources.
  • Coordinated multidisciplinary team meetings regularly to discuss complex cases, share best practices, and develop collaborative solutions for challenging patient situations.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Educated patients and families on disease processes, medications and treatments.
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Administered medications and treatments as prescribed by physicians.
  • Provided emotional support and kind companionship to patients and families to increase overall wellness.
  • Coordinated with other healthcare team members to support patient needs.
  • Documented patient vitals, behaviors and conditions to communicate concerns to medical provider.
  • Assisted patients with activities of daily living to promote independence.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Educated family members and caregivers on patient care instructions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Monitored patient reactions after administering medications and IV therapies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Scheduled appointments and transported patients to medical facilities using personal transportation.
  • Developed strong rapport with patients and families, providing emotional support during difficult times.
  • Conducted regular check-ins with family members regarding patient status updates, fostering trustful relationships.
  • Taught CMA classes to all of employed CNAs.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Improved onboarding experience for new hires, creating comprehensive orientation program.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout he hiring process.
  • Developed performance management systems that promoted employee growth and development.
  • Negotiated salary packages and benefits offerings for newly hired employees, ensuring competitive compensation structures across all departments.
  • Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Recruited top talent to maximize profitability.
  • Coordinated technical training and personal development classes for staff members.

Education

NA - Wood Badge (National Leadership Course)

Boy Scouts of America
North Dakota
01.2022

Bachelor of Science - Bachelor’s Degree of Science in Nursing- RN

Minot State University
Minot ND
08.2006

Certification - Certificate Certified Nursing Assistant

Langdon Vocational School
Langdon, ND
09.1996

Skills

  • PC Operating Systems, Zoom, Microsoft Office, Microsoft Teams, Microsoft PowerPoint, Outlook, Internet, and many different clinic/hospital computer Health care systems (Epic, Centriq, Health Streams, Heathland, etc), CDC Reporting Systems (SAMS & NHSN), Compliance Hotline, Healthcare safety Zone, Policy Medical, Lightbeam
  • Dependable, committed, self-starter, Independent
  • Compliance Monitoring & review, training
  • Regulatory knowledge
  • Policy analysis
  • Regulations enforcement, Federal and state regulations
  • Continuous Improvement, Quality Control
  • Risk Management, Investigations skills
  • Project Coordination
  • Reporting Requirements and management
  • Critical Thinking
  • Leadership Techniques
  • Life long learner, always up for learning more

Certification

  • Healthcare Compliance (CHC), HCCA, 6/2023-6/2025
  • BLS, Heart of America Ambulance, 2023,-2025

Additional Information

I am a very kind, caring, and dedicated person that takes my responsibilities to the fullest. I have an excellent work ethic and can multi task. I love to educate the public and people around me. I love to research and share my findings with others. I love to learn new things and to challenge myself.

Timeline

Compliance Officer and Quality Improvement Manager

Heart Of America Medical Center
07.2020 - Current

Surgical Registered Nurse

Heart Of America Medical Center
02.2020 - 11.2021

Register Nurse/Charge Nurse

Presentation Medical Center
03.2018 - 02.2020

Registered Nurse

Dakota Travel Nurse
11.2010 - 01.2018

Registered Nurse - Float and Pediatric

Trinity Medical Center
02.2009 - 03.2011

RN Case Manager - Private Care Nursing

Odell Living Trust
06.2007 - 11.2008

NA - Wood Badge (National Leadership Course)

Boy Scouts of America

Bachelor of Science - Bachelor’s Degree of Science in Nursing- RN

Minot State University

Certification - Certificate Certified Nursing Assistant

Langdon Vocational School
Laura BoucherRN, BSN, CHC