Laura Bouzi
Plano,TX
Summary
Dedicated and highly organized Executive Assistant with a proven track record of providing top-tier administrative support to C-level executives. Seeking to leverage my exceptional organizational and communication skills to enhance the efficiency and effectiveness of senior leadership in a dynamic corporate environment seeking a challenging role in a dynamic organization where I can utilize my skills and experience to drive customer satisfaction and contribute to the overall growth of the company. Proven track record in establishing and improving business processes. Highly proficient in developing and nurturing solid relationships with staff members through open communication.
Overview
11
11
years of professional experience
Work History
Senior Executive Assistant
Game Show Network
01.2019 - 03.2024
- Provide comprehensive administrative support to the CEO, managing their calendar, scheduling meetings, and ensuring timely communication
- Arrange complex domestic and international travel itineraries, including flights, accommodations, and ground transportation, while optimizing cost efficiency
- Prepare, edit, and proofread documents, reports, presentations, and correspondence for the executive team
- Hold Liaise with external stakeholders, partners, and clients, representing the executive team professionally and maintaining positive relationships
- Improve onboarding processes
- Evaluate and improve ticket submission and other communication infrastructure
- Mediate between clients and the organization.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 11 executives.
- Managed travel itineraries and logistics for accommodations for over 40 employees.
Senior Executive Assistant/Project Manager
Invesco
01.2015 - 01.2019
- Drove overall operations, including onboarding new clients, project management, team building and various other tasks set out in site portfolio
- Established and maintained close relationships with clients to ensure delivery of exceptional services according to individual customer requirements, agreed KPIs, and quality standards
- Managed overall site to enforce consistent compliance with applicable procedures, policies, and contract agreements
- Interacted with external vendors and all employees to improve processes.
- Managed the CFO's email correspondence and responded to routine inquiries, filtering, and prioritizing messages effectively.
- Assisted in organizing and executing high-profile corporate events, conferences, and investor meetings.
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 11 executives.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
- Created expense reports, budgets, and filing systems for management team.
Client Success
GoodWorks International
01.2013 - 01.2015
- Developed and implemented customer success strategies that resulted in a 30% increase in customer satisfaction ratings
- Providing technical support through various channels to minimize KPI number.
- Conducted regular customer needs assessments and worked with cross-functional teams to develop solutions that meet those needs.
- Created and maintained customer success metrics, tracking customer retention, renewal rates, and revenue growth
- Drove company-wide initiatives focused on improving the overall client experience, reinforcing the organization''s commitment to long-term success.
- Coordinated training sessions for both clients and internal teams to enhance overall product knowledge and capabilities.
- Analyzed client feedback to identify areas of improvement, leading to the implementation of new processes and procedures.
- Spearheaded onboarding processes for new clients, ensuring a seamless transition into the company''s product or service offerings.
- Negotiated contract renewals with existing clients, securing continued business partnerships while maximizing revenue opportunities.
- Conducted regular check-ins with clients to assess their evolving needs and provide ongoing support, fostering long-term relationships.
Education
BA in Psychology -
Georgia Institute of Technology
Atlanta, GASkills
- Calendar Management
- Data and File Management
- Project Management
- Client Relations
- Customer Service
- Expense Reporting and Tracking
- Stakeholder Engagement
- Travel and Event Planning
- Quality Assurance
- IFMA-Associate certified
- Certified Customer Success Manager
- Microsoft (Excel, Word, PowerPoint, Outlook)
- Adobe, Spreadsheets, Proactis (Purchase Order system)
- Zendesk, Jira, SAP, Project Management, Azure, Asana, Google Cloud, Slack
- Fire Warden, CPR certified
Timeline
Senior Executive Assistant
Game Show Network
01.2019 - 03.2024
Senior Executive Assistant/Project Manager
Invesco
01.2015 - 01.2019
Client Success
GoodWorks International
01.2013 - 01.2015
BA in Psychology -
Georgia Institute of Technology
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