Summary
Overview
Work History
Education
Skills
Timeline
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Laura Bouzi

Plano,TX

Summary

Accomplished Facilities Manager with proven track record in establishing and improving business processes to facilitate coordination of day-to-day operations. Expert in conducting regular evaluations into overall duties to ensure accomplishment of set objectives in line with relevant regulatory policies and standards. Highly proficient in developing and nurturing solid relationships with landlord, management, engineers, and staff members through open communication.

Overview

10
10
years of professional experience

Work History

Assistant Facilities Manager

Flagship @ OneMedical
01.2022 - 05.2025
  • Managed a team of maintenance technicians, providing training and guidance to ensure optimal performance.
  • Reduced operational costs by negotiating contracts with service providers and monitoring expenses to stay within budget.
  • Supervised renovation projects from inception to completion, managing contractors while minimizing disruption to daily operations.
  • Streamlined work order processes by implementing an efficient tracking system that improved response times for maintenance requests.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.

Assistant Facilities Manager

JLL @Google
12.2021 - 12.2022
  • Site and Vendor Management: Manage the site in accordance with all agreed policies, procedures and contract scope
  • Assist with vendor management for maintenance of janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites
  • Support the sourcing SME and area/site managers through the vendor contract procurement process.
  • Client Relationship Management: Proactively develop and manage client relationships ensuring that expected service levels are achieved.
  • Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.
  • Finance Management / Cost Control / Profitability: Assist the area/site manager to achieve or exceed financial targets and key performance indicators.
  • Assist with the annual budgeting and quarterly forecasting processes for the site/s as well as prepare monthly spend reports (actual vs Budget, variance etc.).
  • Help to develop and approve the annual capital plan for each building, interfacing closely with the client.
  • Participate in performance management program, and personal development planning.
  • Provide excellent onboarding, training, and team building.
  • Actively support an environment of teamwork, co-operation, performance excellence and personal success.
  • Supervised staff of 10 in day-to-day activities.

Assistant Facilities Manager

Game Show Network
01.2019 - 09.2021
  • Coordinate full scope of facility operations such as electrical, mechanical, maintenance, repair, HVAC, pest control, and janitorial duties.
  • Organize all meeting schedules to avoid conflicts with calendar and conference room bookings.
  • Arrange various events like summer outings, holiday parties, travel planning and other monthly functions.
  • Develop close relations with vendors to expedite delivery of office and project requirements.
  • Oversee production of East Coast newsletter published every month and supported yearly budget.
  • Maintained and updated all data and files directly related to repairs/maintenance through close collaboration with Leasing and Accounting Departments.
  • Safeguarded full compliance with best practices with regards to construction, maintenance, life safety, equipment usage, and general safety.
  • Collaborated with management on long-term capital projects, assisting in the development of budgets and timelines for completion.

Facilities Coordinator

Invesco
01.2015 - 12.2018
  • Drove overall operations, including carpentry, plumbing, mechanical, HVAC, generator, electrical, IDF room, and various other tasks set out in site portfolio.
  • Established and maintained close relationships with clients to ensure delivery of exceptional services according to individual customer requirements, agreed KPIs, and quality standards.
  • Managed overall site to enforce consistent compliance with applicable procedures, policies, and contract agreements.
  • Utilized Proactis to oversee New York and Boston invoicing and PO.
  • Interacted with external vendors and all employees to improve processes.
  • Provided continued support to team of four members to ensure teams are complying with project/schedule guidelines.
  • Conducted numerous Human Resources duties such as tracking complaints, safeguarding investigations, onboarding new/ex-employees, ordering IT, preparing HR forms, and staffing office with qualified Fire Wardens and First Aiders.
  • Plan and develop strategies to keep operational cost to a minimum improve efficiency and reduce environmental impact.

Education

BA - Psychology

Georgia Institute of Technology
Atlanta, GA

Skills

  • Improve efficiency
  • Microsoft Outlook, Excel, Powerpoint
  • Project management
  • Leadership
  • Operations management
  • Procurement
  • Human resources
  • Vendor Management
  • Event planning
  • Negotiation
  • Sourcing
  • Work order management
  • Strategic planning

Timeline

Assistant Facilities Manager

Flagship @ OneMedical
01.2022 - 05.2025

Assistant Facilities Manager

JLL @Google
12.2021 - 12.2022

Assistant Facilities Manager

Game Show Network
01.2019 - 09.2021

Facilities Coordinator

Invesco
01.2015 - 12.2018

BA - Psychology

Georgia Institute of Technology

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