LAURA BOWERS
Business Analyst
Raleigh,NC
Summary
Enthusiastic Business Analyst and dedicated employee with integrity, strong work ethic and great leadership skills. Recognized consistently for performance excellence and contributions to success in Financial and Corporate Information Security industries. Over 10 years of experience improving processes and driving business growth through periods of ranging market health. Exceptionally aware of early warning signs of economic downturn with strategic adaptability.
Overview
3
3
Certifications
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Cyber Security Analyst
BB&T Now Truist/N-TIER Solutions
Raleigh, NC
09.2019 - 02.2021
- Monitored the Delayed Remediation Dashboard in ServiceNow to ensure that ongoing Delayed Remediation activities are underway (planned/assigned/communicated to appropriate stakeholders/assignment groups) to remediate the vulnerability
- Prepared updates to Delayed Remediation Dashboard highlighting Key Performance Indicators and trends
- Authored Delayed Remediation security incident reports, highlighting breaches, vulnerabilities and remedial measures including collaborating and negotiating with assignment teams and stakeholders when a scheduled remediation date cannot be completed on time.
- Responsible to test any new Delayed Remediation updates/changes prior to migration
- Documented business processes and analyzed procedures to align with changing business needs.
- Developed a monitoring system to report critical and high vulnerabilities converted from ServiceNow to Kenna
- Continuously checked Kenna data, use logins and file permissions to monitor data safety and end-user efficiency.
JR. BUSINESS ANALYST/REPORTING SPECIALIST
METLIFE
Cary, NC
09.2018 - 11.2018
- Provided communication, data analysis and administration support during the 2018 Open Enrollment for life & Statement Of Health season.
- Collaborated with the ITSM data (Incident, Problem, Change, and Request) team that tracks issues/problems/changes with Client's ITSM tracking tool (ServiceNow) as it relates to Annual Enrollment for group customers.
- Responsible for running reports via ServiceNow within the internal team (Major Incident Management, Problem Mgmt and Change Mgmt as well as the extended support teams within AMS and App Dev.
- Worked closely with business partners in National / Regional accounts to evaluate consistency and priority of different business intelligence data against needs to determine optimal courses of action.
DATA GOVERNANCE SPECIALIST/REPORTING SPECIALIST
ADVANCE AUTO PARTS
Raleigh, NC
07.2017 - 01.2018
- Provide analytic reporting and administrative support to the Director of Strategic Channel Programs.
- Analyzed customer data to report current monthly sales & cash reserves; the money a company keeps on hand to meet short-term and emergency funding needs.
- Inputted all gathered information and researched data on applicants into computer system using Salesforce.
- Utilized Demand Tools to obtain Salesforce data in order to cross reference client accounts to ensure accuracy by uploading Excel spreadsheets and using the correct conditions and mapping.
- Aligned customers to correct client pricing type by utilizing monthly and YTD revenues via Salesforce.
- Received leads from the field and converted them to pending accounts via Salesforce for the Commercial Account Managers to create opportunities for potential business.
LENDER SERVICES REPORTING SPECIALIST
GENWORTH FINANCIAL
Raleigh, NC
09.2014 - 11.2016
- Compiled, maintained and verified data and distributed information through reports and queries to support operations.
- Completed basic adhoc and recurring data and report requests to support program deliverables and milestones.
- Exported and converted raw data from various databases and applications to extrapolate data into usable reports.
- Ran and analyzed daily revenue reports to reconcile general ledger accounts to subsystem totals for executive team.
- Drafted quarterly reports on company financial metrics to assess successes and account for deficiencies.
- Process primary, secondary/supplemental and CALHFA mortgage insurance certificate cancellation of coverage requests in adherence to the Homeowner Protection Act of 1997 effective in July 29, 1999 and all state Department of Insurance requirements and in accordance with internal policies and internal controls.
OPERATIONS ANALYST TEAM LEAD/REPORTING SPECIALIST
BB&T/HCL AMERICA, INC.
Cary, United States
08.2011 - 08.2014
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Compiled, maintained and verified data and distributed information through reports and queries to support operations.
- Completed basic adhoc and recurring data and report requests to support program deliverables and milestones.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Supported cross-functional relationships to discuss and seek resolution to issues discovered during analysis of various reports and data.
- Supervisor and active team member responsible for supporting a high volume of transactions and reconciliations from a large Financial Services Institution's member population.
ESCALATION TEAM LEAD/REPORTING SPECIALST
FIDELITY INVESTMENTS
Cary, NC
02.2007 - 12.2009
- Reported to Operations Director with responsibility for preparing multifaceted reports for Workplace Investing, ensuring full compliance with agency requirements and stringent deadlines.
- Established open and professional relationships with team members and Executive leadership which helped resolve issues and conflicts quickly.
- Assure the smooth transition from the Implementation to Operations by communicating knowledge of client services and expectations to the ongoing client services group with transition planning.
- Directed and supervised team of 8 engaged in Regulatory and Executive grievances.
- Managed schedules, accepted time off requests and found coverage for short shifts.
SENIOR BUSINESS ANALYST
Fidelity Investments
Raleigh, NC
04.2005 - 02.2007
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Specialization within Define Benefit/Pension, Defined Contribution/401k plans, and Health and Insurance.
- Ensure timely notification and escalation of possible critical issues along with options and recommendations for prompt resolution.
Education
Bachelor of Science - Business Management and Organizational Development
MT. OLIVE COLLEGE
Durham, NC 03.2006 - 12.2010
Skills
Data security
Certification
Six Sigma Green Belt, New Horizons
Timeline
Microsoft Azure, Microsoft - Currently Pursuing
06-2021
AWS Cloud Practitioner - Currently Pursuing
06-2021
Cyber Security Analyst
BB&T Now Truist/N-TIER Solutions
09.2019 - 02.2021
JR. BUSINESS ANALYST/REPORTING SPECIALIST
METLIFE
09.2018 - 11.2018
DATA GOVERNANCE SPECIALIST/REPORTING SPECIALIST
ADVANCE AUTO PARTS
07.2017 - 01.2018
LENDER SERVICES REPORTING SPECIALIST
GENWORTH FINANCIAL
09.2014 - 11.2016
OPERATIONS ANALYST TEAM LEAD/REPORTING SPECIALIST
BB&T/HCL AMERICA, INC.
08.2011 - 08.2014
Six Sigma Green Belt, New Horizons
12-2009
ESCALATION TEAM LEAD/REPORTING SPECIALST
FIDELITY INVESTMENTS
02.2007 - 12.2009
Bachelor of Science - Business Management and Organizational Development
MT. OLIVE COLLEGE
03.2006 - 12.2010
SENIOR BUSINESS ANALYST
Fidelity Investments
04.2005 - 02.2007
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