Laura Bowman
Service Advisor
Franklin,TN
Summary
Poised individual with well-developed skills, which include great customer service. Hardworking, enthusiastic to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Educator
Neonatal Product Group Corporation
Overland Park, KS
06.2022 - 11.2022
- Promoted awareness of project-specific quality and performance standards to support documentation, communication and understanding.
- Educate clinical staff, clients and sales assistance.
- Manage educational processes, communicate with clients, installation and troubleshooting.
- Work with contractors and college interns, database management, customer service care.
- Attend conferences and/or trade shows
`Service Advisor
Cable Dahmer Cadillac
Shawnee Mission, KS
09.2016 - 06.2022
- Managed over 50 customer calls per day regarding appointments and work in process.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Collaborated with team members to achieve target results
- Proved successful working within tight deadlines and fast-paced atmosphere
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved problems, improved operations and provided exceptional service
Finance Manager
Hendrick Automotive Group
Kansas City, MO
06.2014 - 09.2016
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Identified interest rates and loan terms by reviewing analyzing client credit.
- Accomplished revenue and profitability goals by appling extensive knowledge of bank and credit union programs as well as factors which produce best terms.
- Collaborated with operations manager on staff compliance with financial and banking regulations.
- Packaged financial agreements through cross-functional collaboration with controller and title clerk.
- Explained and emphasized benefits of dealer financing in lieu of cash payments or credit union financing to boost revenue.
- Reviewed applications against established parameters to determine approval, rejection or modification requirements.
Accessories Manager
Hendrick Automotive Group
Kansas City, MO
08.2012 - 05.2014
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Handled telephone inquiries regarding appointments and work in process.
- Prepared and set up merchandise displays to attract buyers and increase sales.
- Examined merchandise to verify correct pricing, display and function.
- Worked actively with management to create daily and weekly sales plans based on sales trends.
- Projected weekly sales to drive margin and maximize profit.
Accessory Manager
Baron BMW
Shawnee Mission, KS
08.2002 - 08.2012
- Prepared and set up merchandise displays to attract buyers and increase sales.
- Explained to customers benefits of certain types of equipment and apparel and discussed product features.
- Increased sales by 15% annually by improving sales and service
- Increased sales on consistent basis by developing and maintaining key customer relations.
Education
High School Diploma -
Springdale High School
Springdale, AR05.1982
Skills
- Client Rapport-Building
- Handling Customer Complaints
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Data Processing
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Office Experience
- Typing
- Billing Experience
- Documentation Skills
Activities and Honors
Ranked top 2 in Million Dollar Club for Customer Pay Past 3 years.
Certification
- Million Dollar Club, Cable Dahmer Cadillac 2019-2021
- GM Mark of Excellence 2019-2021
Timeline
Clinical Educator
Neonatal Product Group Corporation
06.2022 - 11.2022
`Service Advisor
Cable Dahmer Cadillac
09.2016 - 06.2022
Finance Manager
Hendrick Automotive Group
06.2014 - 09.2016
Accessories Manager
Hendrick Automotive Group
08.2012 - 05.2014
Accessory Manager
Baron BMW
08.2002 - 08.2012
High School Diploma -
Springdale High School