Hi, I’m
Laura Bowman
Mesa,AZ
Be a divine light in everything you say and do.
Laura Bowman
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
years of professional experience
Work History
ProtoCall Services
Office Manager
05.2017 - 05.2024
Job overview
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Collaborated with the Director of Finance to monitor location expenses and manage facility-related items including annual fire inspections and regular office maintenance for CARF certification.
- Assisted the IT department on tasks related to the phone tree systems, computer equipment set up, computer return project and various options for upgraded services or products.
- Conducted approximately 15 monthly verification's, managing sensitive audit reports, and uploading and maintaining digital system records.
- Provided comprehensive support to call takers, encompassing event planning and office cleanliness and organization.
- Managed the educational training system, including uploading presentations for assignment and annual completions.
- Entrusted with company credit card for managing purchases for office supplies, materials and events.
- A member on the Health and Safety Committee ensuring compliance with established emergency protocols and conducting regular equipment and office inspection.
- Encouraged positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Facilitated smooth office relocation by meticulously planning and coordinating all aspects of the move including communications with the contracting personnel.
Personal Business
Caregiver
11.2010 - 05.2017
Job overview
- Took a career break from the corporate sector to manage 2 high-risk pregnancies, and cared for a terminally ill family member.
CNI
Help Desk Technician
01.2005 - 12.2010
Job overview
- Provided exceptional customer support for Native Americans regarding their Trustee account primarily addressing inquiries related to oil and gas deposits.
- Managed data input and records upkeep for beneficiary statements and financial transactions.
- Successfully passed 7 year extensive background clearance.
TriCore Labs
Sales & Service Rep
06.2003 - 06.2005
Job overview
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Achieved sales targets consistently by applying effective sales strategies and techniques.
- Excelled with new contacts by using persuasive communication skills with current and new potentials prospects.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Maintained accurate records of all sales activities, allowing for data-driven decision-making and continuous improvement efforts.
Education
Marisa Peer's School of HypnosisOn-line
Current
08.2024
Univ of MetaphysicsSedona, AZ
Spiritual Healing B.Msc.
01.2024
Central New Mexico Community CollegeAlbuquerque, NM
Psychology (AA) from Psychology
04.2019
Skills
- Office Administration
- Exceptional Customer Service
- Analytical Thinking and Goal Setting
- MS Office
Volunteer
Dedicate several hours per month to help with extra curricular actives and after school events.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Of Love and Service
I believe in helping others. It's second nature for me even if it's asking if someone needs an item from the top shelf at the grocery store. Smile! You never know how it may positively effect someone's life.
Languages
English
Timeline
Office Manager
ProtoCall Services
05.2017 - 05.2024
Caregiver
Personal Business
11.2010 - 05.2017
Help Desk Technician
CNI
01.2005 - 12.2010
Sales & Service Rep
TriCore Labs
06.2003 - 06.2005
Marisa Peer's School of Hypnosis
Current
Univ of Metaphysics
Spiritual Healing B.Msc.
Central New Mexico Community College
Psychology (AA) from Psychology
Similar Profiles
Elizabeth FreckElizabeth Freck
Senior Crisis and Access Specialist Candidate at Protocall ServicesSenior Crisis and Access Specialist Candidate at Protocall Services
Janay McPhersonJanay McPherson
Crisis and Access Specialist at Protocall ServicesCrisis and Access Specialist at Protocall Services
Kareen MedeirosKareen Medeiros
Crisis Counselor at Protocall Services, Inc.Crisis Counselor at Protocall Services, Inc.