Laura Bradley
Dallas
Summary
A proven revenue cycle leader with over 20 years of success focused payment application, reimbursements and cash management teams. Competent at running day-to-day Cash Posting and Refund operations for large scale and diverse healthcare organizations. Ability to develop, prioritize and execute department goals and projects by effectively leading off shore partners and stateside staff. Ability to communicate effectively with senior executives in Revenue Cycle Operations, Finance, Accounting, as well as Banking and Software Vendors regarding root causes of revenue impacting events and resolutions. Adaptable leader that can implement revenue cycle and banking strategies that effectively navigate increasing challenges within the healthcare cash management; including electronic reimbursement enrollment (ERA & EFT). A solution and detail oriented driven problem solver capable of leveraging extensive revenue cycle knowledge to identify and execute effective solutions.
Overview
31
31
years of professional experience
Work History
Director and Manager Cash Applications
National Partners in Healthcare
Dallas, TX
04.2019 - Current
- Analyzed performance metrics to identify areas for improvement and drive quality enhancement strategies.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
- Streamlined workflow processes, resulting in increased productivity and team collaboration.
- Established team priorities, maintained schedules and monitored performance.
- Oversee cash posting worksheets/log, reconciliation of cash disbursements and receipts to the Finance department.
- Monitor KPI's
- Ensure timely application of all payments to accounts.
- Maintain credit balances of 3% or less of total A/R.
Cash Posting and Refunds Director
Schumacher Clinical Partners
Dallas, TX
01.2018 - 01.2019
- Director of 45+ on-shore Payment Poster Managers, Supervisors, Research, Auditors, Refund and Reconciliation Analysts. Also responsible for overseeing 134 off-shore team.
- Supported Senior Director of Cash Posting and Refunds in departmental operations.
Cash Posting and Refunds Manager
US Anesthesia Partners
Dallas, TX
01.1999 - 01.2018
- Manage a 50 member team including Payment Posters, Refund and Reconciliation Analysts as well as offshore resources.
- Responsible for the manual and electronic posting functions for all Managed care, Commercial and Government payers for all patient accounts, including cash balancing and reconciliation of bank deposits
- Developed and managed process to research and clear Unapplied Accounts (bank, suspense, and credit cards) using established Identification function/process; maintaining 2 % or below in Unapplied Accounts.
- Oversee all cash projection worksheets, cash posting, reconciliation of cash disbursements and receipts to the accounting and finance department
- Ensures staff is knowledgeable of insurance rejection/denial processing and appropriately posts information for collection and follow-up activity
- Responsible for daily cash log within excel tracking payment posting completion level
- Manage all post payment corrections, payment transfers, and NSFs
- Responsible for the reconciliation of bank and special accounts, including: research, payment transfer or payment refund.
- Coordination and reporting of overall organization’s daily cash position
- Directs Accounts Payable and Accounts Receivable actives, ensuring proper separation of duties for cash controls
- Ensures timely follow up to internal teams, and vendors, resolving cash posting issues
Department Leader
Charlotte OB/GYN
Charlotte, NC
01.1995 - 01.1999
- Supervised front office desk and cashier teams, including interviewing and training new employees
- Ensure the patient check-in and out process and policies were followed
- Managed and updated provider schedules
- Responsible for clinical office diagnosis coding.
- Managed the daily process of balancing of cashier/cash drawers
- Posting payments
- Insurance Verification
Education
Associate Degree - Medical Office Administration
Pensacola Christian College
Pensacola, FL01.1993
Associate Degree - Business Office Administration
Pensacola Christian College
Pensacola, FL01.1993
Skills
- Healthcare Billing Systems:
- PPM Connect
- Phygenesis
- Centricity Business (BAR, ETM, EDI, EDM and PBI)
- Centricity Practice Solutions
- Microsoft Office Software:
- Word, Excel, PowerPoint, Outlook and SharePoint
CORE COMPETENCIES
- Managed Cash Team with the average of $15M+ Daily Deposits, for multiple lockboxes across multiple banking partners.
- Lead cross-functional teams exceeding 50 FTE’s, (including off shore staffing)
- Create and Manage Cash Payments and Refund Workflows
- Managed electronic reimbursement enrollment (ERA & EFT)
- Team Building & Coaching
Timeline
Director and Manager Cash Applications
National Partners in Healthcare
04.2019 - Current
Cash Posting and Refunds Director
Schumacher Clinical Partners
01.2018 - 01.2019
Cash Posting and Refunds Manager
US Anesthesia Partners
01.1999 - 01.2018
Department Leader
Charlotte OB/GYN
01.1995 - 01.1999
Associate Degree - Business Office Administration
Pensacola Christian College
Associate Degree - Medical Office Administration
Pensacola Christian College