Laura Brady
EL CAJON,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
Work History
Account Management /Customer Service Representative
United Refrigeration
12.2004 - 09.2019
- Worked with customers to understand requirements and provide exceptional service
- Worked with manufactures to resolve problems, improve operations and provide customer service to end users
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Instacart Shopper
Instacart
08.2020 - 06.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
High School Diploma -
Copper Canyon Academy
Medical Assistance Certification - Medical Assisting
San Joaquin Valley College
Visalia, CA2005
Skills
- Foodservice product knowledge
- Troubleshooting product problems
- Product placements
- Manufacturing and production background
- Fluent with Microsoft, word, excel, etc
- Inventory management
- Quick Learner
- Procurement specialist
- Strong Work Ethic
- Reading Comprehension
- Reliability and punctuality
Accomplishments
- Managed a multi million dollar project over the course of 8 months
- Increased sales over 5+ years
- Received the Ice Specialist of the year award from the manufacturer in 2016
- Was the main negotiator for pricing contracts between one of the largest US fast food chains, the franchise operators, and the manufacturers.
Timeline
Instacart Shopper
Instacart
08.2020 - 06.2022
Account Management /Customer Service Representative
United Refrigeration
12.2004 - 09.2019
High School Diploma -
Copper Canyon Academy
Medical Assistance Certification - Medical Assisting
San Joaquin Valley College
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