Laura Brecht
Rio Rancho,NM
Summary
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
31
31
years of professional experience
Work History
Customer Service Sales Representative
Club Demonstration Services at Costco
01.2024 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Range Restaurant
Range Restaurant
04.2023 - 12.2023
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups
High School English Teacher
Long Beach Unified School District
07.2002 - 06.2014
- Evaluated student work fairly and consistently, offering detailed feedback to guide future improvement efforts.
- Stayed current on educational research and best practices by attending professional development workshops and conferences regularly.
- Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
- Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
- Prepared students for standardized tests by reviewing essential skills, administering practice exams, and providing constructive feedback on performance.
- Served as a positive role model for students, demonstrating respect, empathy, and professionalism in all interactions.
- Fostered a love of literature among students by introducing engaging texts from diverse genres, authors, time periods, and cultures.
Restauran/Restaurant Bar Owner
Ellen Rose Holdings LLC DBA Quinn/s Irish Pub
11.1993 - 01.2014
- Managed financial aspects of the business, including budgeting, profit/loss analysis, and cash flow management.
- Implemented creative promotions such as themed nights or happy hour specials to attract new customers while retaining existing ones.
- Maintained a high standard of food quality by sourcing fresh, local ingredients and working closely with the kitchen team.
- Collaborated with local businesses for cross-promotions, enhancing visibility in the community and driving foot traffic to the establishment.
- Increased customer satisfaction by implementing innovative menu items and enhancing overall dining experience.
- Boosted restaurant revenue with effective marketing strategies, including social media promotion and local advertising.
- Expanded bar offerings to include craft beers and specialty cocktails tailored to customer preferences.
- Ensured compliance with all health and safety regulations through regular staff training sessions and rigorous inspections.
- Developed a loyal customer base through consistent delivery of high-quality food, beverages, and service.
- Fostered positive relationships with vendors to secure competitive pricing on food, beverage, and supplies.
- Enhanced employee performance through regular feedback sessions, performance evaluations, and recognition of accomplishments.
- Established efficient workflow processes between kitchen staff members which reduced wait times during peak hours.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Managed payroll, daily deposits, and cost controls.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
Master of Arts - SDAIE / Sheltered Instruction
California State University - Long Beach
Long Beach, CA06.2003
Master of Arts - UCLA Graduate School of Education /Writing Project
University of California - Los Angeles
Los Angeles, CA06.2001
Master of Arts - American Studies
Fairfield University
Fairfield, CT05.1974
Bachelor of Arts - Secondary Education /English
Northern Vermont University
Lyndonville, VT05.1972
Skills
- Incoming Call Management
Timeline
Customer Service Sales Representative
Club Demonstration Services at Costco
01.2024 - Current
Range Restaurant
Range Restaurant
04.2023 - 12.2023
High School English Teacher
Long Beach Unified School District
07.2002 - 06.2014
Restauran/Restaurant Bar Owner
Ellen Rose Holdings LLC DBA Quinn/s Irish Pub
11.1993 - 01.2014
Master of Arts - SDAIE / Sheltered Instruction
California State University - Long Beach
Master of Arts - UCLA Graduate School of Education /Writing Project
University of California - Los Angeles
Master of Arts - American Studies
Fairfield University
Bachelor of Arts - Secondary Education /English
Northern Vermont University
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