Laura Brennan
Las Vegas,Nevada
Summary
Dedicated and seasoned Service Crew member with 20 years of progressive experience in casual and fine dining restaurants. Customer-service-focused people person gifted at meeting and exceeding guest expectations. Team player with outstanding leadership skills as demonstrated by periodic crew lead assignments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Ulta Beauty
Las Vegas, NV
11.2023 - 01.2024
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Ensured that all displays were neat and organized at all times.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Food Service Team Member
SUBWAY®Restaurants
Las Vegas, NV
09.2021 - 05.2023
- Assisted in setting up and stocking food service area with necessary items.
- Ensured proper portion control was maintained when serving customers.
- Provided excellent customer service to guests by responding to their needs promptly.
- Maintained a clean, safe and sanitary work environment according to health codes.
- Performed cashiering duties such as taking orders, calculating totals, processing payments.
- Operated the cash register efficiently during peak business hours.
Auditor
Macys Department Store
Las Vegas, NV
11.2016 - 03.2021
- Collaborated with external partners to complete audits.
- Researched and implemented best practices to improve audit results.
- Analyzed financial data and prepared reports outlining findings and recommendations.
Bartender
Red Rock Casino Resort & Spa
Las Vegas, NV
03.2017 - 03.2018
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Completed regular bar inventories and daily requisition sheets.
Restaurant Server
Yard House
Las Vegas, NV
03.2015 - 03.2017
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Recorded orders accurately into the Point of Sale system.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Assisted other servers as needed during peak hours or special events.
- Processed payments from customers using cash registers or POS systems.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Bachelor of Science - Political Science
Montana State University - Bozeman
Bozeman, MT05.1992
Skills
- Portioning
- Staff Leadership
- Portion Control
- Food Handling Standards
- Customer Service
- Menu Memorization
- Multitasking
- Team Oriented
- Flexible Schedule
- Working Quickly
- Strong Work Ethic
Certification
TAM of Nevada Card
SNHD Health Card
Timeline
Beauty Advisor
Ulta Beauty
11.2023 - 01.2024
Food Service Team Member
SUBWAY®Restaurants
09.2021 - 05.2023
Bartender
Red Rock Casino Resort & Spa
03.2017 - 03.2018
Auditor
Macys Department Store
11.2016 - 03.2021
Restaurant Server
Yard House
03.2015 - 03.2017
Bachelor of Science - Political Science
Montana State University - Bozeman