Laura Brieske
McCleary,WA
Summary
Dynamic professional with extensive experience in customer service and emergency response, notably as the Resident Night Security Manager at Bellewood Retirement Apartments. Proven track record in incident reporting and ensuring resident safety, while adept at managing high-pressure situations. Recognized for exceptional communication skills and a commitment to meeting client needs effectively.
Overview
35
35
years of professional experience
Work History
Resident Night Security Manager
Bellewood Retirement Apartments
06.2014 - 07.2022
- Managed the front reception desk and telephone, greeting and directing guests.
- Responded quickly and appropriately to any medical emergencies that arose.
- Collaborated with other staff members to ensure the safety of each resident.
- Reported any incidents or accidents according to facility protocols.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
Former Independent Licensed Health Insurance Agent
Seniors Choice Medicare Solutions
08.2011 - 12.2014
- During my first Annual Enrollment Period, I had the most new sales in the Seattle metro area.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Assisted customers with filing claims, appeals, and other paperwork related to their policies.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
Insurance Agent
Benefits Northwest
03.2010 - 08.2011
- Multi-line telephone reception. Customer Service, Data Entry, Medicare Health Plan Sales.
Owner
Stanwood Fiber Arts
01.2006 - 03.2010
- Single-handedly operated an online yarn shop on eBay. As a Powerseller, I averaged over $10,000 in sales per month.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Promoted business on Google to maximize brand identity, and generate revenue.
- Created effective business plans to focus strategic decisions on long-term objectives.
Owner
Custom Clutter Solutions
09.2004 - 12.2005
- Professional Organizer - Advertising, Sales, Organizing Customer's work or home environment to their specific needs
Childcare Provider, Gymnastics Teacher
The SportClub
Stanwood
09.1998 - 09.2004
- Implemented a gymnastics program and taught gymnastics to children.
Resident Apartment Manager
Rex Land Inc
01.1991 - 12.1993
- Leasing, Credit Checks, Rent Collection, Rent Roll, Safeguard Journal Pages, Bank Deposits, Emergencies, Apartment and grounds maintenance, evictions, cleaning, painting
Data Entry
US Steel Packaging
Seattle
02.1988 - 06.1989
- Reception, Multi-Line telephone system, Filing, Ordering Office Supplies, Mail Distribution, and Customer Service.
- Received company accolades for revamping the filing system.
Driver
Lake Serene Auto Parts
Lynnwood
06.1987 - 01.1988
- Daily pick-up from downtown warehouses, and deliver parts to local auto repair shops.
Education
High School -
Shorewood High School
Shoreline, WA06-1987
Community College -
Skagit Valley Community College
Mount Vernon, WASkills
- Customer service
- Sales strategies
- Detail orientation
- Task prioritization
- Decision-making
- Time management
- First aid certification
References
References available upon request.
Timeline
Resident Night Security Manager
Bellewood Retirement Apartments
06.2014 - 07.2022
Former Independent Licensed Health Insurance Agent
Seniors Choice Medicare Solutions
08.2011 - 12.2014
Insurance Agent
Benefits Northwest
03.2010 - 08.2011
Owner
Stanwood Fiber Arts
01.2006 - 03.2010
Owner
Custom Clutter Solutions
09.2004 - 12.2005
Childcare Provider, Gymnastics Teacher
The SportClub
09.1998 - 09.2004
Resident Apartment Manager
Rex Land Inc
01.1991 - 12.1993
Data Entry
US Steel Packaging
02.1988 - 06.1989
Driver
Lake Serene Auto Parts
06.1987 - 01.1988
High School -
Shorewood High School
Community College -
Skagit Valley Community College
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