Laura B Rios
Casa Grande,AZ
Summary
Professional with experience in appointment scheduling and fast food settings. Adept at managing calendars and utilizing scheduling software. Strong focus on team collaboration, adaptable to changing priorities, and consistently achieve results. Reliable, organized, and skilled in communication and customer service.
Overview
13
13
years of professional experience
Work History
Appointment Clerk
SUNLIFE CENTER FOR CHILDREN
08.2016 - 04.2024
- Answered approximately 100 calls per day regarding appointment requests, concerns and inquiries.
- Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.
- Routed incoming mail and messages to relevant personnel without delay.
- Facilitated the rescheduling of appointments due to unforeseen circumstances or provider unavailability with minimal disruption to clients'' schedules.
- Reduced no-shows and late arrivals with timely reminder calls to patients prior to their appointments.
- Maintained a comprehensive knowledge of company services, and policies to provide accurate information and guidance to patients during appointment booking interactions.
- Ensured compliance with privacy regulations by protecting sensitive patient information during all stages of the appointment process.
- Coordinated with various departments for seamless appointment management, ensuring smooth internal operations.
- Assisted in the training of new staff members on company policies, procedures, and software systems to maintain consistency across the team.
- Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
- Collected and distributed messages to medical assistant, doctors, and other departments.
Cashier and Cook
WHATABURGER
03.2016 - 12.2016
- Greeted customers entering store
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Prepared order
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- ensured accurate and timely delivery of order
- kept my area stocked, clean, and sanitized
Restaurant Worker
JACK IN THE BOX
12.2010 - 01.2016
- Greeted customers at front counter
- enter orders into computers for transmittal to kitchen staff.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Serve food or beverages to customers.
- Present menus to customers and answer questions about menu items, making recommendations upon request.
- Inform customers of daily specials.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Prepared and cooked meals according to recipes and customer specifications.
Education
None -
CASA GRANDE UNION HIGH SCHOOL
Skills
- Monitoring
- Reading Comprehension
- Speaking
- Writing
- Mathematics
- Time Management
- Judgment and Decision Making
- Operation and Control
- Equipment Maintenance
- Computer skills
- Customer service skills
- Fast learner
- Bilingual
Affiliations
- SSI
- BARNEYS
Languages
Spanish
Native or Bilingual
Timeline
Appointment Clerk
SUNLIFE CENTER FOR CHILDREN
08.2016 - 04.2024
Cashier and Cook
WHATABURGER
03.2016 - 12.2016
Restaurant Worker
JACK IN THE BOX
12.2010 - 01.2016
None -
CASA GRANDE UNION HIGH SCHOOL
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