Laura Brito
Los Angeles,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Community Health Worker
Home At Last
07.2023 - 08.2023
- Helped vulnerable individuals navigate complex healthcare system.
- Addressed patient concerns and provided support to vulnerable demographics.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Developed and maintained relationships with community partners to build program scope.
- Collaborated with external organizations to coordinate health and social services.
- Monitored and documented participants' progress toward individualized health goals.
- Led outreach activities to target specific demographics and promote health initiatives.
- Facilitated health screenings with follow-up care to target specific issues.
- Explained required eligibility applications to patients and helped complete applications for services.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Collaborated with local organizations to expand health services and resources.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided leadership, guidance and support to staff members.
Behavioral Specialist
Center Social Dynamics
01.2023 - 07.2023
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Monitored and documented client progress using data collection techniques.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy at clients home
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Addressed client needs by implementing behavior intervention plans.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
Social Worker Intern
PUC Charter Middle School
06.2021 - 05.2022
- Developed and implemented social work plans to understand desired project goals and properly align social work activities.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
- Offered community resource guidance to clients to meet family needs for assistance.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Facilitated support groups and workshops to provide valuable services to clients.
- Represented organization within local communities to provide advocacy services to clients and establish relationships with other organizations.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Educated clients and families on mental health, wellness and recovery topics.
Customer Service Representative
Pizza Hut
02.2014 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Arts - Social Work
Cal State University Los Angeles
Los Angeles, CA05.2023
Associate of Arts - Social And Behavioral Science
Pasadena City College
Pasadena, CA06.2019
Associate of Science - Administration of Justice
Pasadena City College
Pasadena, CA06.2019
Skills
- Training Skills
- Schedule Management
- Team Assignments
- Care Plan Development
- HMIS
- CHAMP
- Floor Assignments
- Client Databases
Languages
English
Full Professional
Spanish
Full Professional
Extra Curricular
UCLA Blood Drive (Recruiter)
- Recruit Donors
- Provide Information
- Projection
- Create Awareness
Newton Area Student Citizen Academy
- Introduction to firearms
- Diversity
- Develop basic understanding of law enforcement
- Attend weekly meetings
Timeline
Community Health Worker
Home At Last
07.2023 - 08.2023
Behavioral Specialist
Center Social Dynamics
01.2023 - 07.2023
Social Worker Intern
PUC Charter Middle School
06.2021 - 05.2022
Customer Service Representative
Pizza Hut
02.2014 - 09.2017
Bachelor of Arts - Social Work
Cal State University Los Angeles
Associate of Arts - Social And Behavioral Science
Pasadena City College
Associate of Science - Administration of Justice
Pasadena City College
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