Laura Brousseau
Springfield,MA
Summary
Dedicated Patient Care Technician from Baystate Wing Hospital, adept in vital signs monitoring and providing exceptional patient comfort. Leveraged adaptability and medical terminology knowledge to enhance patient satisfaction and safety. Proven track record in improving care delivery through effective teamwork and compassionate service, supporting over 10 long-term care residents.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Baystate Wing Hospital
06.2015 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Assisted nursing staff with medical procedures to support patient care plans.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Fostered clean and hygienic environment, reducing risk of infections.
- Collected and documented patient information to aid in accurate medical record keeping.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Implemented infection control protocols, contributing to safer hospital environment.
- Supported patients' daily living activities, improving their hospital stay experience.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of 10+ residents under long-term care.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH07-2025
Skills
- Vital signs monitoring
- Infection control standards
- ADL support
- Adaptable
- Hospice and palliative care
- Vitals documentation
- Acute and rehabilitative care
- CPR/AED
- Medical terminology knowledge
- Dementia Care
- Mental Health Support
- Patient comfort
Timeline
Patient Care Technician
Baystate Wing Hospital
06.2015 - Current
Bachelor of Science - Psychology
Southern New Hampshire University
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