Summary
Overview
Work History
Education
Skills
Timeline
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Laura Brown

North Las Vegas,NV

Summary

Dynamic Shipping Receiving Coordinator with a proven track record at Technical Consumer Products. Specializes in inventory management and logistics planning, consistently optimizing shipping methods while enhancing team collaboration. Committed to excellence and adept at problem-solving, leading to successful outcomes in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Shipping Receiving Coordinator

Technical Consumer Products- TCP
Las Vegas, NV
06.2024 - Current
  • Read and reply to emails
  • Work in Oracle JD Edwards – assign, route (LTL, TL, FedEx, UPS) and release orders
  • Make the BOLs packing slip, pick tickets
  • Scan and index file BOL’s, work orders, receivers into OnBase WebClient
  • Print China Receiver for containers
  • Work with a Drayage Company for Container appts
  • Receive all items off containers into inventory
  • Assign them Tags too put away in warehouse
  • Cycle count inventory
  • Confirm any shipments ready to be invoiced
  • Process all returns (RTS, RMA) working with the Accounting Dept
  • Other duties Assigned

Customer Service Representative

Global Logistics and Fulfillment
Las Vegas, NV
01.2024 - 01.2024
  • Assist with inputting Customer inventory into Inventory Management System Extensiv
  • Produce shipping documents (BOLs, packing slips, etc.)
  • Make appts for inbound and outbound freight
  • Assist with general office functions

Remote Customer Service Rep II

Dayton Parts / Dorman Products
Las Vegas, NV
06.2022 - 12.2023
  • Enter customers’ orders via phone, email and online electronically orders (EDI)
  • Update customers order add/remove products
  • Provide warehouse inventory to the customers for different parts
  • Call or email for updates on Customers backorders
  • Update the customer when to expect parts
  • Updates Backorder spread sheet
  • Issue RMA’s for returns
  • Check and reply to all emails from customers
  • Track and record shipment and delivery information
  • Provide invoices, BOL’s and packing slips
  • Other duties assigned

Office Manager

Scott Manufacturing
Oklahoma City, OK
11.2019 - 05.2021
  • Work with Production to ensure customer’s schedules are met on time
  • Receive and enter customer orders
  • Check and reply to all emails from customers
  • Update JIT inventory daily
  • Work with SAGE 100 Inventory Management
  • Update Kan Bans and create new work tickets
  • Make sure there’s enough raw material on hand to make finished goods
  • Create new labels for products
  • Check inventory, issue cycle counts, adjust inventory if needed
  • Take part in yearly inventory count and reconciliation
  • Set up new shipments to customers
  • Prepare all documents and paperwork
  • Track and record shipments and deliveries information
  • Creating and sending invoices and statements to customers
  • Checking the data input to ensure the accuracy of the final bill
  • Update and organize Bill of Material (BOM) folders to make sample tickets for products
  • Start and finish any Corrective Action Request
  • Work on the 5 WHYs root cause analysis
  • Oversee all administrative duties in the office and ensure that the office is operating smoothly
  • Daily attendance tracking and time sheets adjustments
  • Manage office supplies inventory and place orders as necessary
  • Ensure office policies and procedures are implemented appropriately
  • Assign our local drivers their daily deliveries
  • Collect drivers fuel receipts and logs
  • Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, and doing research
  • Other duties assigned

Customer Service Representative in Operations

Freymiller Inc.
Oklahoma City, OK
01.2016 - 12.2019
  • Schedule drivers’ routes to ensure timely delivery of goods
  • Communication between drivers and dispatch teams to address in-route changes
  • Arrange pickup and delivery appointments, arrange drop and hooks
  • Track and record shipment and delivery information, provide POD’s
  • Book freight on load boards; Dat Board, Internet Truckstop
  • Respond to internal/external customer inquiries via email and phone
  • Enter Customer orders into McLeod system
  • Familiarity with over the road Freight Industry, especially terminology and processes
  • Other duties assigned

Dispatch Operations- Driver Manager

Redden Transport, LLC. D/B/A Frontier Express Transportation
Oklahoma City, OK
09.2012 - 07.2015
  • Enter all load tenders into system and assign Pro #’s, Load #’s
  • Arrange pickup and delivery appointments, arrange drop and hooks
  • Track and record shipment and delivery information
  • Enter POD’s in Nestle, Quaker, Quad Graphics, Georgie Pacific, and MDV Nash Finch
  • Able to work in i2, McLeod, LoadTech, Rand McNally and TMW systems
  • Work with Brokers to secure rate confirmations
  • Back up Operations Manager
  • Prepare Broker-Carrier Agreement contracts
  • Help the dispatchers and assist with planning
  • Ensure invoicing is done in a timely matter
  • Respond to internal/external customer inquiries to provide information, collaborate, and resolve matters
  • Open the facility daily
  • Familiarity with over the road Freight Industry, especially terminology and processes

Customer Service Agent- Domestic/ Air Exports

DB Schenker Inc.
Oklahoma City, OK
02.2011 - 03.2012

· Account Coordinator for Hitachi freight US and Canada

· Help customers track freight

· Provide domestic rate quotes and international air export rate quotes

· Arrange pick up and movement of freight

· Prepare and assemble all documents as necessary for air exports

· Follow up with customers to resolve inquires

· Prepare bill of ladings, route and cut airbills and manifests

· Provide POD’s

Education

Real Estate Salesperson and Real Estate Appraisal - Real Estate Practice, Real Estate Principles, Advance Real Estate Appraisal, Real Property Management, Mortgage Loan Brokering and Lending, Legal Aspects of Real Estate, Real Estate Economics

El Camino Community College
Torrance, CA
01.2007

Real Estate Appraisal - Residential R.E. Appraisal, Legal Considerations in Appraisal, National USPAP, Math and Regulations in Appraisal

Anthony Schools / Kaplan Real Estate
West Covina, CA
01.2005

Skills

  • Great attitude
  • Enthusiastic
  • Works well with others
  • Willingness to learn
  • Fast learner
  • Proficiency in use of office equipment
  • Good writing and verbal communication skills
  • Able to multi-task
  • Organizational skills
  • High degree of detail orientation
  • Able to work independently
  • Minimal supervision
  • Comfortable working as a team
  • Ability to assess a situation
  • Seek multiple perspectives
  • Gather more information
  • Computer-literate performer
  • Confident
  • Hard-working
  • Committed to achieving excellence
  • Inventory management
  • Organization and prioritization
  • Data documentation
  • Interpersonal skills
  • Excellent communication
  • Problem-solving aptitude
  • Order tracking
  • Clear communication
  • Problem-solving abilities
  • Shipping method optimization
  • Dispatching
  • Warehouse operations
  • Shipping coordination
  • Work prioritization
  • Logistics planning

Timeline

Shipping Receiving Coordinator

Technical Consumer Products- TCP
06.2024 - Current

Customer Service Representative

Global Logistics and Fulfillment
01.2024 - 01.2024

Remote Customer Service Rep II

Dayton Parts / Dorman Products
06.2022 - 12.2023

Office Manager

Scott Manufacturing
11.2019 - 05.2021

Customer Service Representative in Operations

Freymiller Inc.
01.2016 - 12.2019

Dispatch Operations- Driver Manager

Redden Transport, LLC. D/B/A Frontier Express Transportation
09.2012 - 07.2015

Customer Service Agent- Domestic/ Air Exports

DB Schenker Inc.
02.2011 - 03.2012

Real Estate Salesperson and Real Estate Appraisal - Real Estate Practice, Real Estate Principles, Advance Real Estate Appraisal, Real Property Management, Mortgage Loan Brokering and Lending, Legal Aspects of Real Estate, Real Estate Economics

El Camino Community College

Real Estate Appraisal - Residential R.E. Appraisal, Legal Considerations in Appraisal, National USPAP, Math and Regulations in Appraisal

Anthony Schools / Kaplan Real Estate
Laura Brown