Laura Brown
Acworth
Summary
Client-focused Customer Service Representative with over 10+ years of experience delivering exceptional service and support. Known for excellent communication skills, proactive problem-solving, and the ability to adapt in fast-paced environments. Adept at building lasting customer relationships, meeting business goals, and providing tailored solutions in various sectors, including B2B customer and financial services.
Results-oriented individual with extensive experience in customer support and lead generation. Skilled in CRM management and conflict resolution, consistently achieving high performance and fostering business growth.
Overview
12
12
years of professional experience
2005
2005
years of post-secondary education
Work History
National AE
Party Nuts
Marietta
03.2019 - 12.2024
- Delivered superior customer support via phone, email, and text to clients across the U.S., ensuring prompt and accurate customer resolution.
- Cultivated new business opportunities through cold calls, internet searching, and B2B trade shows.
- Updated and maintained CRM systems with accurate documentation of customer inquiries, orders, problems, and resolutions.
Lead Development Manager
Commissions Inc
08.2016 - 04.2018
- Ranked among the top 5 performers each month of employment, achieving employee of the month honors multiple times in consecutive months.
- Reached out to over 175 leads daily via call and texts to generate leads and interest.
- Adapted to diverse client needs, overcoming objections and tailoring solutions.
- Participated in group interviews, client engagement, and training to drive team performance for noticeable company growth.
Closing Coordinator
EverBank
06.2013 - 12.2014
- Served as the primary point of contact for clients during the mortgage refinancing closing process.
- Provided timely and clear communication on required documents, loan status, and settlement fees.
- Ensured accurate preparation and delivery of Closing Disclosures in compliance with TRID regulations.
- Collaborated with settlement agents and updated loan details to ensure smooth transaction process.
Education
Riverton High School
Riverton, UTSkills
- Customer Service Excellence
- Problem Solving & Conflict Resolution
- Excellent interpersonal and communication skills
- CRM Systems & Data Entry
- Poised under pressure
- Team Collaboration
- Time Management & Multitasking
- Adaptability & Quick Learner
- Effective communication
- Problem solving
- Adaptability to change
- Time management
- Relationship building
- Friendly, positive attitude
- Customer relationship management
- CRM management
Timeline
National AE
Party Nuts
03.2019 - 12.2024
Lead Development Manager
Commissions Inc
08.2016 - 04.2018
Closing Coordinator
EverBank
06.2013 - 12.2014
Riverton High School