Laura Brown
Phoenix,AZ
Summary
Senior Director with strong background in strategic planning and budget management. Demonstrated ability in resource allocation and customer relationship management, leading to enhanced operational efficiency. Expertise in project oversight and team development, resulting in significant performance improvements.
Overview
19
19
years of professional experience
Work History
Senior Director of Systems
Chick-fil-A
Tempe, AZ
10.2021 - Current
- Developed and implemented strategic plans to enhance organizational efficiency and profitability.
- Oversaw budget planning and resource allocation for diverse projects.
- Implemented best practices for inventory management and supply chain optimization.
- Provided guidance on project management best practices to drive successful outcomes.
- Mentored junior staff members to support professional development and growth.
- Established quality control measures to maintain company standards.
- Conducted evaluations of facility operations, team performance, and business policies to standardize activities.
Managing Partner
Chick-fil-A
Tempe, AZ
05.2018 - 10.2021
- Championed customer service excellence, driving initiatives that enhanced client satisfaction and retention.
- Led daily operations, managing staff to ensure efficient service delivery.
- Conducted regular performance evaluations, providing constructive feedback for career advancement.
- Fostered a positive work environment, enhancing team morale and collaboration.
- Organized team-building activities to strengthen partnerships and cooperation.
- Appraised inventory levels regularly, ordering merchandise to maintain optimal stock.
- Managed staff scheduling to optimize coverage and improve team performance.
- Completed opening, closing, and shift change functions to uphold operational standards.
Senior Director
Chick-fil-A
Tempe, AZ
03.2017 - 05.2018
- Mentored and coached management staff to foster leadership skills and team development.
- Implemented training programs to align employee performance with company values and standards.
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
- Drove client satisfaction and improved support services to increase retention.
- Evaluated training needs of employees based on job roles and responsibilities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Quality Control
VIP Mortgage
Scottsdale, AZ
05.2016 - 02.2017
- Performed quality control checks on mortgage files of future home buyers for Loan Officers.
Director of Operations
Chick-fil-A
Tempe, AZ
06.2007 - 04.2016
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Organized and oversaw work schedules of departmental managers.
Education
Bachelor of Arts - Communication
Arizona State University
Tempe, AZ05-2012
Skills
- Strategic planning
- Budget management
- Project management
- Inventory optimization
- Resource allocation
- Customer relationship management
Timeline
Senior Director of Systems
Chick-fil-A
10.2021 - Current
Managing Partner
Chick-fil-A
05.2018 - 10.2021
Senior Director
Chick-fil-A
03.2017 - 05.2018
Quality Control
VIP Mortgage
05.2016 - 02.2017
Director of Operations
Chick-fil-A
06.2007 - 04.2016
Bachelor of Arts - Communication
Arizona State University