Laura Bruno
Miami,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Coordinator
Holy Cross Hospital, Fort Lauderdale
06.2012 - Current
- Enhanced communication within the team through regular meetings and detailed reporting.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Front Desk Receptionist
Salazar Pediatrics
09.2011 - 05.2012
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Front Desk Supervisor
Cleveland Clinic
12.2007 - 08.2011
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
Education
Technical Certificate - Medical Office Management
Broward College
Fort Lauderdale, FL05.2024
Skills
- Office Administration
- Correspondence Management
- Leadership
- Problem solving
- Critical Thinking
- Bilingual
Accomplishments
Offiice Support May 2023
Notary 2022
Certification
Technical Certificate
Medical Office Management
Languages
Spanish
Native or Bilingual
Timeline
Office Coordinator
Holy Cross Hospital, Fort Lauderdale
06.2012 - Current
Front Desk Receptionist
Salazar Pediatrics
09.2011 - 05.2012
Front Desk Supervisor
Cleveland Clinic
12.2007 - 08.2011
Technical Certificate - Medical Office Management
Broward College
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