Summary
Overview
Work History
Education
Skills
interests and hobbies
Timeline
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Laura Bryan

Laura Bryan

Fuquay-Varina,NC

Summary

I have been in customer service since I was 14 years old. I climbed the ladder in the restaurant business up to corporate trainer and then Assistant General Manager. I was Director of Human Resource with a Marriott property in Durham. I went through years of leadership development with both Marriott and Quaintance-Weaver Restaurant Group.

I still wanted more and went back to get my degree from my beloved Appalachian State University.


I started at SoftPro in 2007 and taught myself everything I possibly could there. I found a true passion and love for the Title and Closing Industry. I have met the most amazing people being in this industry. Everyone works so hard to help our customers realize the American dream of home ownership (and, keeping that home thanks to clear Title :)) All of our hard work matters!!

I want to be an integral part of a company that does amazing work, is innovative and efficient and changing the game. I want to be able to collaborate and be able to utilize my experience and unique ability to connect with people to help a company take things to the next level.

I build relationships...it's what I do!! Ask anyone!

Overview

20
20
years of professional experience

Work History

Sales Representative

Chicago Title
09.2018 - Current
  • Signing up new business.
  • Cultivating existing customer relationships.
  • CLE/CPE and customer event planning
  • Currently cover Raleigh, Durham, Chapel-Hill and surrounding areas
  • Previously covered "Down East" territory

(Raleigh, Greenville, Jacksonville, Wilmington

and New Bern)

  • Utilized my experience at SoftPro to help make customers and prospect's lives easier and to strengthen relationships and gain new business.


Sales Consultant

SoftPro
05.2007 - 08.2018

Sales Representative-Annual Maintenance Renewals, Training and Reconciliation Service (2007-2009)

  • Had to build knowledge of products/modules as well as feature enhancements covered by updates to handle customer questions and promote benefits of maintenance coverage.
  • Had to build knowledge of Trust Accounting to sell that service and answer questions.
  • Created partnerships with local banks and this trust accounting service to market to local attorneys.
  • Took initiative to create materials and get approval from the NC Bar Association to give CLE (1-hour ethics) presentations to attorneys on the how-to’s and importance of 3-way reconciliations.
  • During high call volume times, asked to assist support-ie:1099 season, and in 2008 when we went to the GFE HUD, so industry as well as product knowledge was a must


Sales Representative-Southeast-(NC, SC, GA, MS, LA, AL)-2009-2018

  • Top producer for bringing in new accounts
  • Account management for existing customers for 6 states-I had the largest territory on my sales team.
  • Supported reps from Underwriters across all brands in my states, attended industry trade shows and underwriter seminars.
  • Product demos for prospects and customers

as well as my underwriter reps.

  • Trained my team and did road shows and speaking engagements to roll-out the new integrated mortgage disclosures.


On-Site Account Manager/Recruiting Sales

Greene Resources
05.2004 - 05.2007
  • Managed one of the company's largest accounts on-site with the client
  • Responsible for all recruiting, hiring and training
  • Managed all expectations and needs of the client

in a fast-paced, ever-changing environment

  • Liaison between client and my company
  • Started out as a contract recruiter and was promoted by the owner of the company within 2 weeks


Education

Bachelor of Science - Psychology

Appalachian State University
Boone, NC
12.2005

Skills

  • I want to be a true partner and resource for customers and prospects
  • Where are their "pain points", and how can I/we help?
    ie:Staffing, training, writing SOPs, implementing software, adopting e-closings, marketing strategies,
  • I can assist with all this and morelots of experience prior to getting into our industry
  • I worked for SoftPro Title and Closing Software for 11 yearscan I help you maximize technology to become as efficient as your business can be?
  • I would like to help customers not just survive, but, THRIVE in our crazy industry!
  • I was able to learn a different side of the industry during my time with Chicago Title I also met all of the NC customers I had spoken to for 11 years in-person
  • I found that my restaurant background made me exceptional at event and CLE planning, as well as customer special events I found I am really creative and even more detail-oriented in this part of my job

interests and hobbies

Golden Retriever rescue, Patient Advisory Task Force with the Crohn's and Colitis Foundation of America, spending time with my family and my dogs, watching my beloved Mountaineers, watching ACC basketball and playing fantasy football.

Timeline

Sales Representative

Chicago Title
09.2018 - Current

Sales Consultant

SoftPro
05.2007 - 08.2018

On-Site Account Manager/Recruiting Sales

Greene Resources
05.2004 - 05.2007

Bachelor of Science - Psychology

Appalachian State University

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Laura Bryan