Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Buck

Paris,AR

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

Front Desk Clerk

Arkansas State Parks
Paris, AR
10.2022 - Current
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Updated computer system with current guest information.
  • Verified identification for security purposes prior to issuing room keys.
  • Scheduled wake-up calls for guests who requested them.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Provided directions to nearby restaurants or other establishments as requested by guests.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Stocked office supplies in order to maintain adequate levels throughout the work day.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
  • Responded promptly to emails sent by customers seeking assistance with their stay.
  • Provided information regarding hotel amenities, services, and local attractions.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Investigated and independently resolved customer complaints to boost satisfaction.
  • Upsold packages and additional services to customers to drive business revenue.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Facilitated successful front desk operations for high-volume hotel.
  • Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Verizon Sales Representative

Verizon
Paris, AR
02.2015 - 08.2015
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Analyzed market trends to identify potential sales opportunities.
  • Generated new sales leads through cold calling and networking activities.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Reviewed monthly performance against targets set by management team.
  • Negotiated deals and handled complaints or objections.
  • Reset store displays for special events and seasonal merchandise changes.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Associate of Applied Science - Business Technology

Arkansas Tech University
Ozark, AR
05-2012

Associate of Applied Science - Health Information Technology

Arkansas Tech University
Ozark, AR
05-2012

Skills

  • Customer service
  • Reservation management
  • Payment processing
  • Data entry
  • Conflict resolution
  • Office administration
  • Guest relations
  • Communication skills
  • Time management
  • Sales techniques
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Organizational skills
  • Inventory management
  • Room booking
  • Cash handling
  • File management
  • Word processing
  • Listening skills
  • Hospitality management
  • Multi-line phone systems
  • Hotel services and hospitality
  • Microsoft office
  • Administrative skills
  • Complaint resolution
  • Problem-solving skills
  • Effective planning
  • Recommending attractions and amenities
  • Guest reception
  • Mail and packages
  • Registration
  • Credit and cash payments
  • Guest accommodations
  • Supply replenishment
  • Safety and security procedures
  • Reservation systems
  • Information protection
  • Room assignments
  • Team building
  • Guest services
  • Conflict and issue documentation
  • Automated telephone systems
  • Reservations
  • Oral and written communications
  • Registration processing
  • Bookkeeping
  • Record preparation
  • Sales expertise
  • Report generation
  • Marketing
  • Mail routing
  • Administrative support

References

References available upon request.

Timeline

Front Desk Clerk

Arkansas State Parks
10.2022 - Current

Verizon Sales Representative

Verizon
02.2015 - 08.2015

Associate of Applied Science - Business Technology

Arkansas Tech University

Associate of Applied Science - Health Information Technology

Arkansas Tech University

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