Open To Work
Laura Bugg
Spokane,WA
Summary
Highly motivated and dedicated professional with a strong desire to contribute as a valuable employee. Committed to continuously applying and honing skills in service to the employer and personal career advancement. Eager to make a positive impact and actively contribute to the growth and success of the organization, leveraging a proactive approach and a passion for achieving results.
From 2016 to 2024, I took time away from traditional employment to raise my children full-time. During this period, I developed and strengthened a wide range of skills—including multitasking, crisis management, scheduling, budgeting, and communication—that are directly transferable to professional settings.
Overview
14
14
years of professional experience
Work History
COSMETOLOGIST
Self Employed
Spokane, WA
04.2012 - Current
- Booked appointments, handled payments, and personalized services
- Followed strict sanitation practices and managed time effectively
- Upsold treatments/products, increasing revenue
- Attended workshops and continued education
PERSONAL ASSISTANT
Serenity Grothen
Spokane, WA
05.2024 - 06.2025
- Oversaw personal and professional calendars, coordinating notary and loan signing appointments.
- Streamlined data entry processes by implementing efficient filing and organizational systems.
- Used excellent written and verbal communication skills daily, including email correspondence, phone etiquette, and written letters.
- Was proficient in using Office software, including Microsoft Office Suite (Word, Excel,PowerPoint, Outlook), Google Workspace, and other relevant software.
- Facilitated and participated in remote meetings through Zoom, Microsoft Teams, and any other video conference software the client preferred.
- Maintained absolute discretion in handling confidential information.
- Improved time management for the employer through effective prioritization and task organization.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Demonstrated attention to detail through accurate scheduling and documentation.
- Demonstrated my ability to multitask and be adaptable by handling a packed schedule and changing plans, particularly regarding childcare schedules.
- Proactively anticipated the employer's needs and addressed concerns promptly to support goal achievement.
- Managed travel arrangements, including flights, accommodations, and itineraries, for smooth travel.
- Maintained an organized filing system for easy access to financial records.
- Printed loan packages (50-300 pages).
- Handled drop-offs and pick-ups of mail and packages with FedEx, USPS, UPS, and other delivery services.
SUPERVISOR/MENTOR
Discovery Ranch for Girls
Cedar City, UT
10.2013 - 08.2015
- Residential therapy program for girls facing emotional and behavioral challenges.
- Managed a staff of 2-6 each shift.
- Facilitated collaboration among staff to enhance schedule efficiency.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization’s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
MENTOR
Triumph Youth Services
Brigham City, UT
10.2015 - 02.2016
- A Residential Therapy Program specializing in aiding boys with emotional and behavioral challenges.
- Supervising adolescents ages 12-18, assisting them with their daily activities, providing emotional support, and assisting them in becoming healthy in order to transition home.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and a positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
CAREGIVER
Paul Provost
Cedar City, UT
06.2011 - 06.2014
- Offered support and care at home for a boy with special needs when needed.
- Assisted the client with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication administration.
- Built strong relationships with the client to deliver emotional support and companionship.
- Enhanced the patient’s comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided safe mobility support to help patients move around personal and public spaces.
TRIAGE NURSE
Premier Pediatrics
Cedar City, UT
08.2013 - 10.2013
- Handled scheduling and managed phone notes for providers for 20-30 patients a day.
- Handled prescription refills and coordinated with pharmacies.
- Verified patient insurance eligibility efficiently
- Coordinated and managed scheduling tasks.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
CUSTOMER SERVICE REPRESENTATIVE/TELEMARKETING
Convergys/AT&T
Cedar City, UT
05.2012 - 08.2013
- Facilitated resolution of customer issues for AT&T. From technical support to billing inquiries, with a call volume of 2-4 customers an hour depending on the customers' needs.
- Promoted and sold AT&T home services, driving revenue growth by closing multiple sales each day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
General Studies - undefined
BYU-I Online
Boise, IDCosmetology Graduate - undefined
Evans Hairstyling College
Cedar City, UT04.2012
CNA Certification -
Southwest Technical College
Cedar City, UTHigh School Graduate - undefined
Cedar High School
Cedar City, UT05.2010
Skills
- Proficiency in remote access software
- Excellent telephonic and virtual communication skills
- Experienced in EMR and Epic
- Experienced in 10 key
- Average typing speed of 80 WPM
- Motivated self-starter
- Calendar management
- Strong organizational and time management skills with the ability to multitask and prioritize effectively
- Strong interpersonal skills, able to communicate effectively with people from all levels of the company
- Proficiency in MS Office (Outlook, Excel, Word, Teams) and other relevant tools
- Proficiency in Google Suite, Dropbox, Zoom and other relevant tools
- Strong problem-solving skills and ability to thrive under pressure in a fast-paced environment
- Excellent, clear communication skills in English (written and verbal)
- Able to handle confidential matters with discretion
- Crisis intervention
- Staff training
- Behavior modeling
- Office management
- Data entry
- Billing
- Technical support
References
Angie Chapman- Former Instructor
(435) 590-0579
Serenity Grothen- Former Employer
(541) 823-7393
Jordan Miller- Former Supervisor
(417) 838-8001
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteTimeline
PERSONAL ASSISTANT
Serenity Grothen
05.2024 - 06.2025
MENTOR
Triumph Youth Services
10.2015 - 02.2016
SUPERVISOR/MENTOR
Discovery Ranch for Girls
10.2013 - 08.2015
TRIAGE NURSE
Premier Pediatrics
08.2013 - 10.2013
CUSTOMER SERVICE REPRESENTATIVE/TELEMARKETING
Convergys/AT&T
05.2012 - 08.2013
COSMETOLOGIST
Self Employed
04.2012 - Current
CAREGIVER
Paul Provost
06.2011 - 06.2014
General Studies - undefined
BYU-I Online
Cosmetology Graduate - undefined
Evans Hairstyling College
High School Graduate - undefined
Cedar High School
CNA Certification -
Southwest Technical College