Laura Bugg
Spokane,WA
Summary
Highly motivated and dedicated professional with a strong desire to contribute as a valuable employee. Committed to continuously applying and honing skills in service to the employer and personal career advancement. Eager to make a positive impact and actively contribute to the growth and success of the organization, leveraging a proactive approach and a passion for achieving results.
From 2016 to 2024, I took time away from traditional employment to raise my children full-time. During this period, I developed and strengthened a wide range of skills—including multitasking, crisis management, scheduling, budgeting, and communication—that are directly transferable to professional settings.
Overview
14
14
years of professional experience
Work History
COSMETOLOGIST
Self Employed
04.2012 - Current
- Booked appointments, handled payments, and personalized services
- Followed strict sanitation practices and managed time effectively
- Upsold treatments/products, increasing revenue
- Attended workshops and continued education
PERSONAL ASSISTANT
Serenity Grothen
05.2024 - 06.2025
- Oversaw personal and professional calendars, coordinating notary and loan signing appointments.
- Streamlined data entry processes by implementing efficient filing and organizational systems.
- Used excellent written and verbal communication skills daily, including email correspondence, phone etiquette, and written letters.
- Was proficient in using Office software, including Microsoft Office Suite (Word, Excel,PowerPoint, Outlook), Google Workspace, and other relevant software.
- Facilitated and participated in remote meetings through Zoom, Microsoft Teams, and any other video conference software the client preferred.
- Maintained absolute discretion in handling confidential information.
- Improved time management for the employer through effective prioritization and task organization.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Demonstrated attention to detail through accurate scheduling and documentation.
- Demonstrated my ability to multitask and be adaptable by handling a packed schedule and changing plans, particularly regarding childcare schedules.
- Proactively anticipated the employer's needs and addressed concerns promptly to support goal achievement.
- Managed travel arrangements, including flights, accommodations, and itineraries, for smooth travel.
- Maintained an organized filing system for easy access to financial records.
- Printed loan packages (50-300 pages).
- Handled drop-offs and pick-ups of mail and packages with FedEx, USPS, UPS, and other delivery services.
SUPERVISOR/MENTOR
Discovery Ranch for Girls
10.2013 - 08.2015
- Residential therapy program for girls facing emotional and behavioral challenges.
- Managed a staff of 2-6 each shift.
- Facilitated collaboration among staff to enhance schedule efficiency.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization’s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
MENTOR
Triumph Youth Services
10.2015 - 02.2016
- A Residential Therapy Program specializing in aiding boys with emotional and behavioral challenges.
- Supervising adolescents ages 12-18, assisting them with their daily activities, providing emotional support, and assisting them in becoming healthy in order to transition home.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and a positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
CAREGIVER
Paul Provost
06.2011 - 06.2014
- Offered support and care at home for a boy with special needs when needed.
- Assisted the client with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication administration.
- Built strong relationships with the client to deliver emotional support and companionship.
- Enhanced the patient’s comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided safe mobility support to help patients move around personal and public spaces.
TRIAGE NURSE
Premier Pediatrics
08.2013 - 10.2013
- Handled scheduling and managed phone notes for providers for 20-30 patients a day.
- Handled prescription refills and coordinated with pharmacies.
- Verified patient insurance eligibility efficiently
- Coordinated and managed scheduling tasks.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
CUSTOMER SERVICE REPRESENTATIVE/TELEMARKETING
Convergys/AT&T
05.2012 - 08.2013
- Facilitated resolution of customer issues for AT&T. From technical support to billing inquiries, with a call volume of 2-4 customers an hour depending on the customers' needs.
- Promoted and sold AT&T home services, driving revenue growth by closing multiple sales each day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
General Studies - undefined
BYU-I Online
Boise, IDCosmetology Graduate - undefined
Evans Hairstyling College
Cedar City, UT04.2012
CNA Certification -
Southwest Technical College
Cedar City, UTHigh School Graduate - undefined
Cedar High School
Cedar City, UT05.2010
Skills
- Proficiency in remote access software
- Excellent telephonic and virtual communication skills
- Experienced in EMR and Epic
- Experienced in 10 key
- Average typing speed of 80 WPM
- Motivated self-starter
- Calendar management
- Strong organizational and time management skills with the ability to multitask and prioritize effectively
- Strong interpersonal skills, able to communicate effectively with people from all levels of the company
- Proficiency in MS Office (Outlook, Excel, Word, Teams) and other relevant tools
- Proficiency in Google Suite, Dropbox, Zoom and other relevant tools
- Strong problem-solving skills and ability to thrive under pressure in a fast-paced environment
- Excellent, clear communication skills in English (written and verbal)
- Able to handle confidential matters with discretion
- Crisis intervention
- Staff training
- Behavior modeling
- Office management
- Data entry
- Billing
- Technical support
References
Angie Chapman- Former Instructor
(435) 590-0579
Serenity Grothen- Former Employer
(541) 823-7393
Jordan Miller- Former Supervisor
(417) 838-8001
Work Type
Part TimeFull TimeWork Location
RemoteTimeline
PERSONAL ASSISTANT
Serenity Grothen
05.2024 - 06.2025
MENTOR
Triumph Youth Services
10.2015 - 02.2016
SUPERVISOR/MENTOR
Discovery Ranch for Girls
10.2013 - 08.2015
TRIAGE NURSE
Premier Pediatrics
08.2013 - 10.2013
CUSTOMER SERVICE REPRESENTATIVE/TELEMARKETING
Convergys/AT&T
05.2012 - 08.2013
COSMETOLOGIST
Self Employed
04.2012 - Current
CAREGIVER
Paul Provost
06.2011 - 06.2014
General Studies - undefined
BYU-I Online
Cosmetology Graduate - undefined
Evans Hairstyling College
High School Graduate - undefined
Cedar High School
CNA Certification -
Southwest Technical College
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