Laura Bullock
Wilmington,DE
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Representative
CSC Global
02.2020 - Current
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
Education
Bachelor of Science - Business Administration
DeVry University
Villa Park, IL05.2012
Skills
- Service Recommendations
- Order Fulfillment
- Escalation management
- Documentation Review
- Quality Assurance
- Complaint resolution
- Payment Processing
- Customer service excellence
- Decision-Making
- Calm Under Pressure
- Time management abilities
- Calm and Professional Under Pressure
- Self Motivation
- Team Collaboration
Timeline
Senior Customer Service Representative
CSC Global
02.2020 - Current
Bachelor of Science - Business Administration
DeVry University