Laura Bullock
Wilmington,DE
Summary
Accomplished Senior Customer Service Representative with a proven track record at Corporation Service Company, CSC, in enhancing customer satisfaction through expert conflict management and database research. Demonstrated ability to exceed sales goals at BJ's Wholesale by mastering service recommendations and fostering new customer relationships. Skilled in leading teams and projects, showcasing both strong leadership and analytical abilities.
Overview
34
34
years of professional experience
Work History
Senior Customer Service Representative
Corporation Service Company, CSC
02.2020 - Current
- Learned and maintained in-depth understanding of Healthcare Licenses to offer knowledgeable and educated responses to diverse customer questions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Escalated issues to proper supervisors when standard processes were not effective.
- Process new and renewal applications for multiple pharmacy clients. With a clear understanding of state requirements.
- Follow-up with the jurisdictions and maintain open communication between client and jurisdictions.
BJ's Wholesale
Manager
05.2018 - 12.2019
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
AAA MId-Atlantic
Customer Service Rep
09.1990 - 05.2018
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Business Administration
DeVry University
Downers Grove, IL06.2012
Skills
- Conflict Management
- Database Research
- Service Recommendations
Timeline
Senior Customer Service Representative
Corporation Service Company, CSC
02.2020 - Current
BJ's Wholesale
Manager
05.2018 - 12.2019
AAA MId-Atlantic
Customer Service Rep
09.1990 - 05.2018
Bachelor of Science - Business Administration
DeVry University
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