Laura Burbage
Williston,SC
Summary
My name is Laura Burbage; I work full-time at B&B Ford INC. Additionally; I operate my own photography business. My current employment and entrepreneurial venture encourage me to maintain an open mind and think creatively, while also generating ideas aimed at fostering business growth and improvement by at least one percent each day. I have been advised to strive for at least one percent improvement over the previous day. Training other employees so that they can excess and to grow was the highlight of my day. I endeavor to enhance my performance at work and to develop as an individual overall. I financed my college education with minimal debt. This is a result of my dedication to consistently delivering high-quality work, with a strong focus on detail and a commitment to meeting deadlines reliably. At the conclusion of each day, I ensure that my desk is tidy and prepared for the following day.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rental Car Manager/Title Clerk
B&B Ford INC
06.2023 - Current
- I hold several roles at B&B Ford INC, which has increased my sense of responsibility and accountability regarding my work. In my capacity as the Office Manager Assistant, I am tasked with filing and maintaining records, ensuring that all paperwork is accurately completed, and confirming that the appropriate documents are copied and dispatched to the correct locations. I frequently utilize Microsoft Office in my daily tasks. I am grateful that one of my mandatory college courses focused on Microsoft Office, as it equipped me with the necessary skills to navigate the software effectively in a professional setting. Additionally, I manage some accounting responsibilities for the dealership, which entails making bank deposits, visiting the post office, and procuring supplies. I am responsible for processing the weekly payroll, ensuring that each employee is compensated accurately and punctually. Regarding new hires, I verify documents such as the employee packet and input their information into the workplace systems. My organizational skills greatly assist me in this role.
- In my role as the title clerk, I must ensure that customers have all the necessary documentation to drive legally after purchasing a vehicle. This includes entering all their information into the “EVR” system, which electronically transmits data to the South Carolina Department of Transportation. The information I input includes, but is not limited to, Social Security numbers, driver's license numbers, addresses, and banking details, all while safeguarding the customer's private information.
- I also serve as the car rental manager, where multitasking is a regular part of my duties. Before assigning a rental car to a customer, I must verify that they possess the appropriate insurance and a valid driver’s license that meets B&B Ford’s criteria. Upon the return of the rental vehicle, I conduct an inspection to document any damage or issues for which the customer may be held responsible, as well as process payment. I interact with insurance companies and the DMV on a daily basis.
- I serve as both the cashier and the receptionist. In my role as the cashier, I am accountable for any money that enters the dealership, ensuring it is properly documented and recorded. As the receptionist, I handle incoming phone calls and make outgoing calls to the appropriate departments. If the intended recipient is unavailable, taking messages to ensure that the customer receives a callback.
- Maintained up-to-date knowledge of state regulations regarding vehicle titles and registrations.
- Processed rental agreements, ensuring accurate documentation and compliance with company policies.
Cashier
Mahuron’s Building Supply
03.2023 - 06.2023
- My responsibilities encompass assisting customers with their purchases, guiding them in locating items that will facilitate their tasks or fulfill their requirements. This includes mixing paint, loading items, selling guns, conducting background checks, and processing purchases of DNR fishing and hunting licenses, as well as checking in new merchandise. Additionally, this position required me to maintain the confidentiality of customers' personal information. I departed from this role in pursuit of a more advantageous opportunity and to enhance my personal development.
Manager
Williston IGA
09.2017 - 03.2023
- My responsibilities encompass the following tasks:
- Opening and closing the store
- Ensuring that all staff remain focused on their duties.
- Checking-in delivery trucks
- Addressing any issues that arise during my shift.
- Operating the cash register
- Overseeing the produce section to guarantee that products are available and fresh.
- Ensuring cleanliness throughout the establishment.
- Counting out the cash registers at the conclusion of the shift.
- Reconciling the office funds and ensuring that all money is secured in the safe before departure.
- Managing bill payments and Western Union transactions.
- Serving as a Western Union agent.
- Coordinating with other vendors to confirm their payments.
- Authorizing checks that customers wish to cash.
- Placing orders for store merchandise.
- Trained new employees on store policies, procedures, and customer service standards.
Education
Bachelor of Arts - Criminology
USC Aiken
Aiken, SC05.2022
Associate in arts (AA) - Arts
Aiken Technical College
Graniteville, SC05.2020
Skills
- Customer service skills
- Photography (8 years)
- Pricing
- Adobe Photoshop
- Produce
- Merchandising
- Microsoft skills
- Payroll skills
- Cashier
- Organized
- Team leadership
- Staff training and development
- Goal setting and achievement
- Time management mastery
- Problem-solving capacity
- Teamwork
- Customer service
- Time management
- Multitasking Abilities
- Computer skills
- Organizational skills
- Hiring and training
- Employee training
- MS office
Certification
- Western Union Agent: Certified Agent
- Ford Certification:
- CNP - Certified Notary Public
Timeline
Rental Car Manager/Title Clerk
B&B Ford INC
06.2023 - Current
Cashier
Mahuron’s Building Supply
03.2023 - 06.2023
Manager
Williston IGA
09.2017 - 03.2023
Associate in arts (AA) - Arts
Aiken Technical College
Bachelor of Arts - Criminology
USC Aiken