Laura Burton
Richmond,VA
Summary
Highly accomplished Revenue Cycle leader with over 20 years of experience. Proven leader with a clear vision and track record for successful communication, client relationship building and execution of KPI's and SLA's. Focused on optimizing operations and motivating associates and leaders. Strong reputation for instilling common vision while managing major organizational changes that benefit both individuals and company.
Overview
19
19
years of professional experience
Work History
Assistant Vice President, Pre-Access
Ensemble Health Partners
08.2022 - Current
- Set vision and tone for Pre-Access operations in Scheduling, Authorization, and Pre-Registration functions
- Successfully managing 7 clients and primarily responsible for new client integrations for Pre-Access; onboarding 8th new client
- Leading a team consisting of three direct reports while also managing the workflow and output of approximately 540 indirect reports.
- Consistently meeting departmental KPI's and Client SLA's, driving towards improved efficiency and introducing innovative solutions
- Mentor and coach both direct and indirect reports, facilitating workforce development for internal growth and succession planning
- Prepare and deliver routine updates to internal and external executives and key stakeholders
- Lead clients through Epic decision making and go-live activities for new client implementations
Senior Director, Pre-Access
Ensemble Health Partners
01.2019 - 08.2022
- Managed and improved the efficiency of Front End Revenue Cycle operations encompassing Centralized Scheduling, Pre-Registration, Insurance Verification, and Authorization
- Provided vision, leadership and operational oversight for Pre-Access processes across assigned clients.
- Established positive and collaborative relationships with operational leaders at each client, while centralizing and standardizing Pre-Access processes across the system.
- Managed and optimized Key Performance Indicators associated with SLA's for assigned clients, encompassing call hold time, abandonment rate, authorization completion rates, POS collections, first pass and final denials
- Dedicated efforts to promote associate engagement by actively engaging in coaching and mentoring.
Director, Patient Access Centralized Services
Bon Secours Health System
Richmond
01.2010 - 01.2019
- Managed and supervised Pre-Access teams across multiple markets, ensuring seamless support for the entire health system.
- Aligned performance and effectiveness expectations with industry best practices and enforced accountability
- Implemented performance indicators to measure the progress of both team and individual contributors.
- Collaboratively identified upstream/downstream implications of workflow and processes, working alongside revenue cycle and facility leaders.
System Manager, Coordination of Care
Bon Secours Health System
Richmond
01.2006 - 01.2010
- Managed operations of centralized scheduling and pre-authorization department
Skills
- Pre and Patient Access - Scheduling, Pre-Registration, Authorization
- Epic - Implementations and Optimizations - 5 Epic go-live's with Ensemble
- 8 new client integrations with Ensemble
- Engagement - 86% Engagement Roll-Up Score Q2 2024
- Denial prevention/reduction - 15% FPD rate on 2% goal
- Unbilled Management - alignment across Pre-Access on Auth Unbilled edits
- Project Oversight - Five9, EIQ Clear, Vyne
- Global workforce management
- Leadership and Team Development
References
References available upon request.
Timeline
Assistant Vice President, Pre-Access
Ensemble Health Partners
08.2022 - Current
Senior Director, Pre-Access
Ensemble Health Partners
01.2019 - 08.2022
Director, Patient Access Centralized Services
Bon Secours Health System
01.2010 - 01.2019
System Manager, Coordination of Care
Bon Secours Health System
01.2006 - 01.2010