Laura Byrd
Water Valley,KY
Summary
I am seeking to further my career within the City of Fulton. I will continuously expand my knowledge through education, training, and staying updated with requirements from the Kentucky League of Cities. I have the knowledge and credibility to expand my professional experience accordingly.
Overview
21
21
years of professional experience
Work History
Utility Billing Clerk
City of Fulton
11.2019 - Current
- Managing all aspects of utility billing including customer accounts, billing, and receipting of payments
- Receives and processes commercial and residential deposits for utility service, bill payments, and other miscellaneous fees and charges
- Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
- Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
- Open new utility accounts and closes accounts
- Responds to face-to-face, telephone, e-mail, written inquiries and facsimiles
- Preparing account statements for customers
- Helping the accounts payable prepare financial reports
- Reviewing inputted data into the system.
Accounts Payable
City of Fulton
05.2022 - Current
- Input invoices and credit memos, correspond with vendors, create spreadsheets, and organize the order of vendors and checks.
Temporary CFO
City of Fulton
05.2022 - 10.2022
- Managing all aspects of payroll, accounting and generating reports
- Entering in all invoices and creating checks, online payments and electronic fund transfers
- Calculated hours from timesheets to determine federal withholding tax/deductions and benefits for 5 departments
- Reporting to KPPA, DLG, and other insurance companies
- Generated reports for auditors, and City Manager to create the budget for the next fiscal year.
- Oversaw budgets, payroll, and accounts payable and receivable.
Administrative Assistant
Fulton Police Department
11.2017 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
Manager/Waitress/Cook/Customer Service
Pappy's Restaurant
10.2012 - 11.2017
- Placed orders for food companies to be received, maintaining revenue, customer complaints/praises, oversee employees' efficiency of production, productivity, quality, and training new employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Waitress
Bozo's Hot Pit BBQ
03.2012 - 07.2012
- Take orders and serve and communicate with customers to ensure satisfaction and resolve any complaints.
- Kept server areas clean and stocked to increase efficiency while working tables.
Pharmacy Technician, Shift Supervisor of Front End
Rite Aid
01.2011 - 04.2012
- Produced prescription labels and fulfilled medication orders according to the physician’s request, managed inventory for 100% medications, supervised cash/credit card handling, and proper insurance billing to ensure a successful customer experience
- Responsible for assisting the store manager in maintaining a positive environment for fast, efficient, and friendly service ensuring quality experience for both customers and team members
- Organization skills/completed tasks in short timely manners.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Waitress/Hostess/Dishwasher/Cashier
Main Street Antiques and Tea Room
04.2003 - 01.2010
- Organizing daily sales for many booths, balancing drawers, greeting customers, ensuring their visit was memorable
- Maintaining knowledge of various Antiques and gifts, and recommendations
- Catering to parties.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Office clerk
The Law Office of Richard D. Cartwright
06.2005 - 05.2006
- Filing, Copying, and answering phones
- Implemented billing procedures
- Handled client records in office and in court.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Certification - Kentucky Municipal Clerks Association
University of Kentucky
Lexington, KY07.2023
Certification - Pharmacy Technology
The University of Tennessee - Martin
Martin, TN12.2010
No Degree - Pre-Medicine
University of Memphis
Memphis, TNNo Degree - Pre-Medicine
Dyersburg State Community College
Dyersburg, TNHigh School Diploma -
Covington High School
Covington, TN05.2006
Skills
- Microsoft Office
- Data Entry
- Software Navigation
- Utility Billing Knowledge
- Deadline-oriented
- Billing statement review
- Accuracy and Precision
- Computer Skills
- Research and writing ability
- Organization and Planning Abilities
- Invoice Processing
- Payment Processing
- Cash Flow Management
- Accounting Software Proficiency
- Very responsible and dedicated
- Teamwork orientation
Timeline
Accounts Payable
City of Fulton
05.2022 - Current
Temporary CFO
City of Fulton
05.2022 - 10.2022
Utility Billing Clerk
City of Fulton
11.2019 - Current
Administrative Assistant
Fulton Police Department
11.2017 - 11.2019
Manager/Waitress/Cook/Customer Service
Pappy's Restaurant
10.2012 - 11.2017
Waitress
Bozo's Hot Pit BBQ
03.2012 - 07.2012
Pharmacy Technician, Shift Supervisor of Front End
Rite Aid
01.2011 - 04.2012
Office clerk
The Law Office of Richard D. Cartwright
06.2005 - 05.2006
Waitress/Hostess/Dishwasher/Cashier
Main Street Antiques and Tea Room
04.2003 - 01.2010
Certification - Kentucky Municipal Clerks Association
University of Kentucky
Certification - Pharmacy Technology
The University of Tennessee - Martin
No Degree - Pre-Medicine
University of Memphis
No Degree - Pre-Medicine
Dyersburg State Community College
High School Diploma -
Covington High School
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