Laura Cabrera
Corona,CA
Summary
To seek and maintain a full-time position as a Vendor Liaison - Accounts Receivables, that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Insurance Refund Representative
KPC Global Management
04.2018 - Current
- Ensures all implant charges are submitted within 24 - 48 hours of service date. Using markup and charging methodology in place. Update implant log with implant vendor purchase order number and cost.
- Collaboration with attorney calls regarding account balances and patient responsibilities. i.e. coinsurance balance and deductibles. Review attorney settlement offers.
- Update correspondence from vendor agencies.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Maintains established policies and procedures, objectives, quality assurance program, and safety standards.
- Reviews and works credit balance work lists daily, requesting adjustments or preparing refund requests as indicated by review.
- Prepares refund requests on proper forms and submits refund requests for approval.
- Process incoming written requests for refunds received from insurance companies.
- Handles incoming telephone calls regarding refund requests from patients and/or insurance companies.
- This includes research, preparing refunds, logging, and balancing all transactions taken in unidentified accounts.
- Performs other related duties as assigned or requested.
- Responded to customer concerns and questions daily.
Customer Service/Call Center
St. Jude Medical
09.2016 - 09.2017
- Sent task to request from patients to their primary physician.
- Forward request such as renewal of medication, request for referral, or to accommodate patient for sooner appointments
- Update insurance information, review referrals, set up new patient accounts
- Relay results to patients when applicable.
- Helped a high volume of customers daily with a high volume of customers daily with a positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Responded to customer calls and emails to answer questions about products and services
Financial Counselor
St. Joseph Heritage Health Business Office
10.2013 - 07.2016
- Responsible for patient and site complaint/disputes, tracker is updated daily disputes are audited / completed with an accurate resolution that is sent as a response
- Complaints/disputes are closed out when completed
- Handle incoming calls on customer service queue line using established scripts, protocols
- Assist as a back- up in covering receptionist area or elsewhere as needed
- Review and respond to customer/site correspondence timely
- Verified eligibility and updated insurance data and registration, assist walk in patients with billing questions and financial assistance
- Close payments batches daily, handling various reports on monthly basis (Bad-Debt, Self –Pay, Credits, Bankruptcy and Estates)
Collector
CMRE Financial Services
08.2011 - 10.2012
- Medical - Collection/Customer Service
- High call volume intake approx 75 to 100 calls on a daily bases, Obtain patient's payments, Negotiated payoff amounts on outstanding balances, set up monthly payments plans and auto withdraws for monthly payments.
Customer Service Lead
Medical Specialties Managers
12.2004 - 05.2010
- Over saw customer service department, audit call logs, maintain correspondence mail, back- up on customer service calls when needed
- Provided a bill audit of patient's accounts to clients, over see special projects, reviewed patient's finical request for payment plans or finical hardships
- Trained entry-level personnel also provided management with monthly status to met monthly goals.
Education
Working On My Associates Degree - Business Management
Fullerton College
Fullerton, CA06.2024
Medical Billing / Coding Software ProgramsIDX, Advanced -
Franklin College
Norwalk, CA.Skills
- Customer Satisfaction
- Administrative Support
- Knowledgeable in Paragon and Sunrise
- Assist attorneys with account balances and settlement offers
- Assist with vendor agencies' correspondence
- Critical Thinking
- Task Prioritization
- Paragon, Sunrise, On Base, One Content Software Proficiency
Timeline
Insurance Refund Representative
KPC Global Management
04.2018 - Current
Customer Service/Call Center
St. Jude Medical
09.2016 - 09.2017
Financial Counselor
St. Joseph Heritage Health Business Office
10.2013 - 07.2016
Collector
CMRE Financial Services
08.2011 - 10.2012
Customer Service Lead
Medical Specialties Managers
12.2004 - 05.2010
Working On My Associates Degree - Business Management
Fullerton College
Medical Billing / Coding Software ProgramsIDX, Advanced -
Franklin College
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