Laura Calhoun
Maysville,KY
Summary
Perceptive Administrative Specialist ready for a new position where impeccable administrative and client based talents can be utilized. Familiar with all procedures and principles of office management. Skilled in using Microsoft, spreadsheets and database management programs. Excellent written and verbal communication talents to maintain excellent relationships with clients and co-workers.
Overview
8
8
years of professional experience
Work History
Administrative Specialist
State Of Kentucky
Maysville, KY
10.2023 - Current
- Performed data entry tasks in an accurate and timely manner.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Produced and distributed memos, newsletters and other forms of communication.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Created documents such as invoices and purchase orders according to established guidelines.
- Developed and maintained filing systems for both paper and electronic records.
- Answered phone calls, provided information and connected callers to appropriate personnel.
Office Generalist/Floater
AVI Foodsystems
Lexington, KY
08.2019 - 10.2023
- Entered data into a software related to AVI
- Improved team productivity by maintaining cleanliness and organization of work areas and surfaces.
- Utilized problem solving skills to troubleshoot technical issues related to software applications or hardware devices.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Provided guidance and support for staff members regarding their roles, responsibilities, and tasks.
- Stocked and organized inventory for vending operations.
- Monitored trends within the industry to identify potential areas of improvement for existing products or services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Associate Experience Coordinator
Employbridge
Bloomington , IN
09.2018 - 09.2019
- Help resolve issues associates have enrolling into our academy
- Send out promotional materials for our academy to different locations
- Order materials needed for the office
- Answer phone calls and emails in a professional and timely matter.
- Analyzed data to identify trends in customer behavior and preferences.
Restaurant Associate
The Kentucky Horse Park
Lexington, KY
07.2017 - 08.2017
- Accommodate guests by completing food orders and ensuring all orders are correct
- Set up and break down of restaurant including cleaning, stocking and taking directions from manager.
- Maintained clean, safe working area in compliance with company policies.
- Delivered exceptional guest service with friendly and helpful attitude.
- Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
- Answered guest questions regarding ingredients, preparation methods and allergens.
- Processed payments via cash, credit card, and gift card and returned accurate coin and bills.
- Trained new team members on menu items, operating procedures and company policies.
- Served food and beverages to approximately 50 customers per shift.
- Checked customer identification for age prior to selling alcoholic beverages.
- Restocked supplies of utensils, napkins, condiments. throughout the shift as needed.
- Performed opening and closing duties including setting up the restaurant for operation during scheduled shifts.
- Maintained a clean work area throughout the shift by wiping down counters, sanitizing surfaces, sweeping floors, and emptying trash receptacles.
Food and Beverage Intern
Florence Freedom Baseball Team
Florence, KY
05.2016 - 08.2016
- Advertise Florence Freedom promotional events and game day theme.
- Performed opening and closing duties including setting up workstations, cleaning counters, and organizing storage areas.
- Provided support to management team during peak business hours by helping out where needed.
- Handled customer complaints professionally in a timely manner.
- Displayed knowledge of menu items, their descriptions, pricing, preparation methods and ingredients.
- Assisted in the preparation of food items and beverages according to the kitchen's recipes and standards.
- Checked temperature of food products before serving them to guests.
- Maintained a clean working environment by adhering to health codes and sanitation regulations.
- Monitored inventory levels of beverage products throughout shift and restocked accordingly.
- Operated cash register to process cash, check, and credit card transactions.
- Acquired new skills to support team and further accommodate customer needs.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Bachelor of Science - Public Relations
Campbellsville University
Campbellsville, KY05-2017
Skills
- Document Management
- Office Record Management
- Customer Relations
- Proficient in Microsoft
- Confidential Document Control
- Proofreading
- Verbal Communication
- Database Entry
Achievements Organizational Activities
- Campbellsville University Athletics- Women’s Soccer (2013 - 2017)
- Campbellsville University Derby Rose Gala Fundraising Event (2013 - 2017)
- Participated in multiple servant leadership opportunities through Campbellsville University
Affiliations
- I am an avid sports fan who is always caught watching some sort of game
- I have coached middle school soccer
- I love being outdoors
References
References available upon request.
Timeline
Administrative Specialist
State Of Kentucky
10.2023 - Current
Office Generalist/Floater
AVI Foodsystems
08.2019 - 10.2023
Associate Experience Coordinator
Employbridge
09.2018 - 09.2019
Restaurant Associate
The Kentucky Horse Park
07.2017 - 08.2017
Food and Beverage Intern
Florence Freedom Baseball Team
05.2016 - 08.2016
Bachelor of Science - Public Relations
Campbellsville University
Similar Profiles
Alisha MenserAlisha Menser
Building Inspector at State Of KentuckyBuilding Inspector at State Of Kentucky
LAHARI KLAHARI K
Senior Full Stack Developer at State of KentuckySenior Full Stack Developer at State of Kentucky
Donald PowersDonald Powers
Building Superintendent at State Of KentuckyBuilding Superintendent at State Of Kentucky