Laura Calica
Administrative Professional
Pittsburg,CA
Summary
Administrative professional skilled in enhancing productivity and efficiency. Dependable, with strong communication, problem-solving abilities, and attention to detail. Combines organizational, technical, and business acumen.
Overview
15
15
years of professional experience
4
4
Certificates
6
6
years of post-secondary education
Work History
Administrative Office Manager
United Med Transportation
Antioch, CA
03.2018 - 06.2021
- Developed and executed a comprehensive talent acquisition strategy, reducing recruitment time by 50%, onboarding new employees and using Paychex HR systems over a 12-month period.
- 100% employee retention by change management, cultivated positive relations by intentional and effective communication.
- Obtained vital county, and state credentials, complying 100% with local, state and HIPAA regulations.
- Assisted CEO goals with administration and technical system restructure, increasing overall operational efficiency 50%.
- Ensured accurate payroll, bookkeeping, coordinated optimal schedules, and meetings using QuickBooks and Microsoft.
- Maintained confidential information and customer relations through timely responses and solution driven practices.
Office Administrator
Light The Bay Church
04.2016 - 03.2018
- Managed office schedules and facilitated guest meetings using Google Suite to ensure seamless logistic coordination.
- Advanced volunteer engagement utilizing streamlined messaging systems within Microsoft Office and Church Platforms.
- Streamlined office operations by implementing automated scheduling tools and digitizing records.
- Organized and spearheaded community engagement volunteer programs, increasing participation by 35%.
- Reduced 30% budget line item by maintaining inventory records, anticipating needs, and timely orders.
- Implemented a digital filing system that streamlined document retrieval processes, cutting administrative task completion time by 30% and enhancing overall office efficiency.
Administrative Assistant / DBE Liaison
Western Contra Costa Transit
08.2006 - 10.2015
- Successfully passed change management initiatives with approved inclusion and diversity programs.
- 50% increase in operations efficiency by implementing automated workflows using Adobe Acrobat and Microsoft Office.
- Reduced 50% supply costs utilizing inventory control measures and minimizing irrelevant usage.
- Organized meetings, events, appointments, public announcements and public hearings using Google Workspace.
- Exhibited proficiency managing contact center and multitasking with stellar customer service, research, preparing reports, assisting bookkeeper and adhering to document security protocols.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix- Online
01.2018 - Current
Associate of Arts - Information Technology
University of Phoenix - Online
01.2018 - 06.2024
Skills
Organizational Administration
Teamwork and Collaboration
Effective Communication
Payroll Processing
Training and Development
Employee Onboarding
Scheduling and Calendar Management
Customer Relations
Problem-solving aptitude
Adaptability and Flexibility
Computer Skills
Event Coordination
Customer Relations
Human Resources
Interpersonal Skills
Websites
Certification
Information Assurance and Security
Accomplishments
2014 Volunteer of the Year (Wrestling) Community Youth Center, Concord.
2013 Certificate of Recognition by the CA State Legislature Assembly, 11th District - Relay for Life, City of Pittsurg, CA
Quote
"The longer I live, the more I realize ...We cannot change our past... The only thing we can do is play the one string we have, and that is our attitude... I am convinced that life is 10% what happens to me and 90% how I react to it. And so it is with you... we are in charge of our Attitudes”
Charles Swindoll
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Excel Data Visualization
04-2024
CPR/AED/First Aid for Infant, Child, Adult
11-2023
HIPAA Training
11-2023
Information Assurance and Security
09-2019
Administrative Office Manager
United Med Transportation
03.2018 - 06.2021
Bachelor of Science - Business Administration And Management
University of Phoenix- Online
01.2018 - Current
Associate of Arts - Information Technology
University of Phoenix - Online
01.2018 - 06.2024
Office Administrator
Light The Bay Church
04.2016 - 03.2018
Administrative Assistant / DBE Liaison
Western Contra Costa Transit
08.2006 - 10.2015