Laura Callari

• Directed cash flow management initiatives through strategic monitoring of accounts receivable and timely collection efforts. Managed accounts receivable collections to reduce outstanding balances owed to the company. Provided comprehensive support during audits by presenting organized documentation of accounts receivable activities and balances.

Typed correspondence to customers. Completed permit applications and scheduled inspections and appointments. Processed and confirmed receipt of payments.

• Supervised daily operations of teller line to ensure efficient service delivery.
• Mentored and trained new tellers on procedures and customer service standards.
• Implemented process improvements to enhance transaction accuracy and reduce wait times.
• Assisted in developing staff schedules to optimize coverage during peak hours.
• Managed cash flow, ensuring compliance with security protocols and regulatory requirements.
• Resolved customer inquiries and disputes,
• fostering strong client relationships.
• Coordinated team meetings to align objectives and improve overall service quality.
• Managed high-volume cash drawer,
• maintaining accountability and minimizing discrepancies.
• Coordinated cross-selling efforts between teller line staff members by sharing information about product offerings that suit specific customer profiles.
• Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
• Contributed to the development of training materials for new hires, improving overall team competency levels.
• Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
• Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
• Balanced ATM machines daily and cash vault as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
• Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
• Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
• Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
• Streamlined teller operations for improved productivity and increased accuracy in transactions.
• Collaborated with team members to meet or exceed branch performance targets consistently.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Educated customers on use of banking website and mobile apps.
• Handle cash ordering and shipment to comply with bank regulations and needs