Laura Calles
East Northport,NY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
25
25
years of professional experience
Work History
Customer Service Rep/Cashier
Speedway LLC
Commack, NY
09.2021 - Current
- Maintained positive customer service experience with customers
- Assisted customers with purchases
- Cash handling/weekly bank transaction to replenish coins for store
- Daily quality control of food products for expiration dates
- Rotated stock and inventory
- Restocked products, organized back stock room and cooler
- Completed thorough sanitation of the store
- Maintained exterior cleanliness of store throughout shift
- Able to work unsupervised.
Global Customer Service Representative
Keystone Automotive Operations, Inc
West Pittston, PA
01.2019 - 03.2020
- Handled inbound communications from customers through Shortell phone system metrics and emails
- Provided quality customer service in line with designated standards
- Worked with distribution centers, third-party carriers, and suppliers to resolve customer facing issues
- Created MRA's for brick-and-mortar customers with returns, coordinated pick-ups with Keystone drivers
- Maintained constant communication with drivers to resolve delivery issues
- Maintained communication with customers throughout resolution process
- Knowledgeable on all aspects of product inventory, data entry, invoicing, cancellations, credits, and customer service inquiries
- Filed carrier lost and damage claims with UPS, FedEx, USPS and Canadian carriers.
Customer Service Rep/Office Manager
Zigs Discount Auto Accessories & Keystate Auto- Ecommerce seller
Pittston, PA
09.2015 - 12.2018
- Researched and placed Ebay, Sears, Newegg and Amazon orders to find best value for business and customers
- Posted and received credits/invoices
- Verified credit card statements
- Issued customer refunds to meet Ebay deadlines
- Received and processed credit card payments over the phone
- Maintained strong customer communication regarding returns
- Researched automotive parts per customer specifications/needs
- Ordered office supplies as needed
- Maintained open communication with owners
- Performed duties unsupervised
- Assisted customers with inquiries regarding automotive parts, fitments for vehicles, parts lookup, strong understanding of automotive accessories
- Ordered accessories through major distribution Centers per Ebay, Sears, Newegg and Amazon online orders
- Maintained positive working relationships with vendors, distribution centers, manufacturers
- Created and updated e-commerce listings with new fitment categories and/or prices.
Assistant Manager
Subway
Pittston, PA
04.2013 - 07.2014
- Exhibited positive Customer service from initial customer contact
- Prepared food per customer specifications in compliance with Safety and Health Standards
- Prepared weekly inventory and ordering and received product
- Hired, and trained new employees
- Handled cash
- Prepared end of shift reports.
District Manager in Training
Dunkin' Donuts
Wilkes-Barre, PA
07.2007 - 06.2008
- Delegated, supervised and coordinated day to day operations
- Prepared bank deposits, weekly inventory and ordering, data entry
- Interviewed hired and trained staff
- Investigated grievances
- Maintained work reports and records, established deadlines, set work performance standards.
Manager
Dunkin' Donuts
Stroudsburg, PA
01.2006 - 06.2007
- Provided superior customer service
- Handled cash
- Prepared product per customer specifications
- Completed daily, weekly inventory, food ordering
- Attended monthly corporate meetings
- Conducted daily safety inspections of work areas
- Reviewed employment applications
- Conducted interviews, trained new hires
- Maintained Manager Log books/Health Safety Standards.
Manager
Paris Hotel Casino
Las Vegas, NV
03.1999 - 10.2005
- Instrumental in Pre-opening planning and Operations of Paris Hotel/Casino Employee Dining room
- Interviewed, hired, trained new staff
- Scheduled shifts in compliance with Company as well as Culinary Union policies and procedures
- Completed inventory/food ordering for 5,000 employees
- Completed daily office data entry, payroll
- Attended monthly safety meetings
- Set performance standards and formal appraisals
- Maintained work reports and overall leave schedules
- Prepared P&L and budget reports.
Education
Bachelor of Arts - Business
Long Island University
Southampton, NY05.1985
Skills
- Cash Register Operation
- Customer Service
- Drawer balancing
- Customer Assistance
- Returns processing
- Payment Processing
- ID Verification
Timeline
Customer Service Rep/Cashier
Speedway LLC
09.2021 - Current
Global Customer Service Representative
Keystone Automotive Operations, Inc
01.2019 - 03.2020
Customer Service Rep/Office Manager
Zigs Discount Auto Accessories & Keystate Auto- Ecommerce seller
09.2015 - 12.2018
Assistant Manager
Subway
04.2013 - 07.2014
District Manager in Training
Dunkin' Donuts
07.2007 - 06.2008
Manager
Dunkin' Donuts
01.2006 - 06.2007
Manager
Paris Hotel Casino
03.1999 - 10.2005
Bachelor of Arts - Business
Long Island University
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