Laura Calloway (Malone)

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Measured patient pulse oximetry.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Collected and documented patient medical information such as blood pressure and weight.
• Taught patients about medications, procedures, and care plan instructions.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Completed EKGs and other tests based on patient presentation in office.

Oriented and trained new staff on proper procedures and policies.

• Charted all office visit notes pertaining to each patient

• I was responsible for the day to day care of 12+ residents daily
• I charted their daily routines and activities
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

• I was the primary caregiver for my aunt and uncle who both suffered from early onset Alzheimer's
• I care for them for 5 years
• I cooked, cleaned, bathed, and drove them to and from appointments
• I have a vast knowledge of insurance experience and scheduling multiple appointments for healthcare
• I worked with their insurance monthly to get Prior Authorizations (PA) to cover healthcare costs and medication costs
• I paid all of their bills and managed their estate finances
• I'm a very organized and detail oriented individual
• I lived with them for the last 5 years until the time of their passing

• In charge of Off Site Clinic contracts
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency
• Coordinated meetings with other department managers and served as main liaison between doctors and nursing staff
• Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution
• Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
• Updated patient accounts and information on a daily basis
• Created databases and spreadsheets to improve inventory management and reporting accuracy
• Managed incoming and outgoing calls for busy medical office
• Improved communication efficiency as primary liaison between department heads, patients, and insurance companies
• Increased meeting efficiency by developing meeting agendas
• Calculated Coordination of Benefits (COB)
• Coordinated admission processes and prepared medical records and agreement packets
• Handled and processed confidential patient information
• Coordinated all medication, and insurance functions for 142 patients
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency
• Supervised and trained admitting, billing and collection staff
• Delivered excellent patient experiences and direct care.
• Organized patient records and database to facilitate information storage and retrieval.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Followed document protocols to safeguard confidentiality of patient records.
• Engaged with patients to provide critical information.
• Helped address client complaints through timely corrective actions and appropriate referrals.

• Verified and logged in deadlines for responding to daily inquiries
• Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution
• Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
• Supervised and trained admitting, billing and collection staff
• Updated patient accounts and information on a daily basis
• Handled and processed confidential patient information