Laura Calovich
Tonganoxie,KS
Summary
At Community National Bank, I excelled as the Retail Manager, showcasing my expertise in electronic banking and operational efficiency. I spearheaded initiatives that enhanced customer satisfaction, skillfully managed staff, and ensured the integrity of transaction processes. My leadership significantly contributed to maintaining high service standards, demonstrating my adeptness in both technical and interpersonal skills. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
17
17
years of professional experience
Work History
Retail Location Manager
Community National Bank
05.2007 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
- Investigated and promptly resolved issues with patron accounts.
- Introduced customers to other bank team members to help meet financial needs.
- Provided customers with appropriate literature on banking products and services.
- Mentored newly hired team members on appropriate responses to patron questions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Answered inquiries regarding checking and savings accounts and other related products.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Associate of Arts -
Kansas City Kansas Community College
Kansas City, KS05.2001
High School Diploma -
Atchison High School
Atchison, KS05.1995
Skills
- Electronic banking knowledge
- Branch operations
- Operational Efficiency
- Customer complaint handling
- Exercising discretion
- Check cashing
- Staff Management
- Organization and Planning
- Deposit processing
- Vault management
- Transaction verification proficiency
- Cash handling expertise
Timeline
Retail Location Manager
Community National Bank
05.2007 - Current
Associate of Arts -
Kansas City Kansas Community College
High School Diploma -
Atchison High School
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