Volunteer Lake View Food Pantry
LAURA CAMPBELL
Office Support
Chicago,IL
Summary
Goal oriented attentive Receptionist and Administrative Professional with a strong background in sales, excellent work ethic, and positive demeanor. Polished in attending to phone calls and updating client information. Security-conscious and astute in control of confidential documentation.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Corporate Receptionist Sales Representative
Equity Residential Properties
Chicago, IL
01.2020 - Current
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted clients, vendors, and co-workers, answered general questions and directed to appropriate locations.
- Used excellent verbal skills to engage prospective residents in conversation and effectively determine needs and requirements.
- Generated more than 75 leads per week and pursued appointment opportunities to convert prospects into new residents.
- Generated quotes, and documented customer communications.
- Exceeded goals through effective task prioritization and great work ethic.
Hospitality
Gibson's Restaurant Group
Chicago, IL
12.2017 - 12.2019
- Assisted with set-up and process for various operational aspects of upscale private events, including event set-up, food & beverage service, coat check, and valet
- Provided excellent customer service, ensuring seamless & enjoyable event experience to both clients & event patrons, fostering loyal client base that provided repeat business opportunities
- Collaborated with various team members to meet guests' requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Receptionist, Office Support
Randstad Staffing USA, Ultimate Staffing
Chicago, IL
04.2018 - 04.2019
- Answered phone promptly and directed incoming calls to correct offices.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Screened visitors and issued badges to maintain safety and security.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Unit Secretary, Labor and Delivery
Highland Park Hospital
Highland Park, IL
11.2013 - 05.2014
- Served as frontline contact for patient admittance and coordinated subsequent communications between patients, nurses, doctors, anesthesiologists, and pediatricians to ensure optimal birth and delivery experience while maintaining hospital standards and regulations
- Acted as main welcoming liaison for hospital visitors, providing them with relevant directions and information while ensuring utmost security protocols were enacted to ensure patient privacy and safety
- Verified that patient registration forms were properly completed and compiled patient records to ensure optimal communication among hospital staff and patients.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Organized paperwork such as charts and reports for office and patient needs.
Account Manager
CDW
Lincolnshire, IL
11.2002 - 08.2007
- Successfully acquired new small business (under 100 employees) accounts via strategic consultative solicitation, providing effective solutions to new accounts to provide significant increase in revenue
- Increased overall revenue from existing accounts by leveraging relationships with technical consultants, vendor representatives, and key decision makers to optimize product awareness, which expanded client purchasing of both hardware and software products
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
- Partnered with clients to understand their business needs, negotiating pricing, terms of sale and service agreements to ensure healthy profit margins while maintaining customer loyalty
- Earned reputation for superior customer service delivery and consistently earned highest customer satisfaction recognition/review (95% or above satisfaction rating) resulting in overall customer retention & increase in sales
Education
Associate of Science - Health Information Technology
College of Lake County
08.2011 - 05.2014
Skills
Time management
undefinedInterests
Timeline
Corporate Receptionist Sales Representative
Equity Residential Properties
01.2020 - Current
Receptionist, Office Support
Randstad Staffing USA, Ultimate Staffing
04.2018 - 04.2019
Hospitality
Gibson's Restaurant Group
12.2017 - 12.2019
Unit Secretary, Labor and Delivery
Highland Park Hospital
11.2013 - 05.2014
Associate of Science - Health Information Technology
College of Lake County
08.2011 - 05.2014
Account Manager
CDW
11.2002 - 08.2007
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