LAURA CAMPBELL

• Teamwork Communication
• Problem solving Leadership Problem solving
• Decision-Making Commitment Integrity
• One year of customer service /call center
• Followed safety regulations to maintain safe work environment.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used hand-held scanners and physical logs to accurately track item movements.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Followed verbal and written instructions to properly move and ship products.
• Assembled, sealed, and loaded packages into correct trucks.
• Monitored and tracked shipment progress to confirm on-time delivery.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Assembled pallets and crates for secure transportation of materials.

• Moved furniture and boxes using utility dolly and truck ramp.

• Leading a crew of 60 people on night shift
• Creating schedules and monitoring labor costs
• Managing store orders and catering totaling more than $50K in sales monthly
• Making truck orders and conducting inventory
• Marketing management including events and promotions
• Working all store positions including front and back of house duties
• Ensuring store cleanliness and customer satisfaction
• Travelling to Atlanta headquarters as necessary.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.

• Writing and editing news and commentary
• Taking photographs for online and print platforms
• Working with Photoshop
• Helping with page layout and design
• Delivering newspapers
• Public speaking on behalf of the newspaper and basic journalism practices .years of call center service representative
• Captured excellent photos to provide imagery for stories.
• Completed research, compiled data, and assisted in timely reporting.

• Improved skills and data based systems based on detailed data analyses
• Evaluated feasibility of proposed measures, employing knowledge
• Troubleshooted problems and developed successful solutions
• Resolved issues based on thorough investigations of concerns
• Helped improve processes and products by relaying customer feedback.

• Prepared materials for following shift.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Oversaw restocking of supplies and other functions to prepare for daytime business.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Provided first-rate service to all customers regardless of time or concern.
• Supervised employees and oversaw quality compliance with company standards for food and services.

• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Used in-store system to locate inventory and place special orders for customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Created inviting environment for customers by maintaining store organization and cleanliness.

Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Kept all areas clean, organized and in line with company professional standards. Updated office files daily and kept records organized. Maintained full compliance with legal, health, and safety regulations. Served customers by going above-and-beyond to offer exceptional support for all needs

• Completed AP course in NURSING
• Professional Development: