Laura Campbell
Summerton,SC
Summary
Professional and well-organized office manager with superior accounting and clerical skills as well as medical/dental insurance expertise. Excellent customer/patient care skills.
Overview
36
36
years of professional experience
Work History
Quality Assurance Analyst
Federal BCBS
04.2024 - Current
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Mentored and coached team members on QA topics and strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
- Customized testing environments to simulate real-world usage scenarios, ensuring product robustness and customer satisfaction. (GENESYS)
Customer Service Advocate III
Federal BCBS Of SC
05.2022 - Current
- Promoted to this position after being with the company for 1 year and 5 months.
- Consistently gave superior customer service experience.
- Worked corrected claims as new information received from healthcare providers.
- Maintained and managed member demographic information and coordination of benefits files and databases.
- Worked deferrals and adjustments to facilitate claim resolution within timeframes set up by company.
- Maintained understanding of various benefits offered to members.
Customer Service Advocate II
Federal BCBS Of SC
01.2021 - 05.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided accurate information about benefits, claims, and payments helping drive high customer retention.
- Reached out to customers after resolving issues.
- Worked claim deferrals and adjustments to facilitate claim resolution.
- Learned and maintained in-depth understanding of benefit information, providing knowledgeable responses to diverse questions.
Office Manager
Bullwinkel Orthodontics
09.2019 - 09.2020
- Quickbooks / Accounting (A/R, A/P, G/L)
- Reviewed contracts to ensure billing accuracy
- Set up cash receipt protocol
- Prepared and filed insurance claims & appeals as necessary
- Bank reconciliation
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Office Manager
Low Country Oral Facial & Implant Surgery
10.2018 - 09.2019
- QuickBooks and WinOMS software proficiency
- A/R reduction of 50% in first 6 month
- Microsoft office proficiency
- CPT, CDT, ICD-10, and insurance billing
- Physician scheduling
- Excellent patient / customer care
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Scheduling Coordinator/Assistant Manager
Dr. Sung-Jun (Sonny) O
08.2017 - 10.2018
- Managed surgery, consult, pre-op & post-op schedule
- Financial - collected payments and reconciled end of day receipts
- Facilitated patient financing as necessary
- Skincare sales
- Worked with supervisor to assess needs and determine best courses of action.
- Recorded project expenses and submitted weekly reports to management.
Scheduler
Lifestyle Lift
08.2012 - 02.2015
- Managed surgery, consult, pre-op & post-op schedule
- Financial - collected payments and reconciled end of day receipts
- Facilitated financing as necessary
- Skincare sales
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
CSR - Billing Specialist
AT&T
03.2008 - 08.2012
- Answered calls, identified billing errors and corrected as necessary
- Optimized customer billing plans & offered new products
- Consistently recognized for excellence in customer service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Owner/Partner
Rooms For Less
09.2001 - 06.2009
- Quickbooks - all accounting functions
- Inventory
- Cash receipts & bank reconciliation
- Processed all end of month/quarterly/end of year federal, state & local taxes
- W-2 processing
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Office Manager
Plastic Tubing Industries, Inc
03.1989 - 09.2001
- Supervised 13 employees in 3 states (NC, AL & TN)
- Decision maker - technology & benefits
- Checked accounting for accuracy
- Closed accounting modules to ensure timely financials for president
- Set up company's first "Drug Free Workplace" & 401K program
- Ensured timely payment of all federal, state & local taxes
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Education
High School Diploma -
Ben Lippen School
ColumbiaCertificate - Medical Coding
Trident Technical Community College
Charleston, SC12.2011
Skills
- Microsoft Office Proficiency
- CDT, CPT, ICD-10, HCPCS
- Highly Organized
- Strong Patient/Customer Service Skills
- Accounting
- Team Leadership
Timeline
Quality Assurance Analyst
Federal BCBS
04.2024 - Current
Customer Service Advocate III
Federal BCBS Of SC
05.2022 - Current
Customer Service Advocate II
Federal BCBS Of SC
01.2021 - 05.2022
Office Manager
Bullwinkel Orthodontics
09.2019 - 09.2020
Office Manager
Low Country Oral Facial & Implant Surgery
10.2018 - 09.2019
Scheduling Coordinator/Assistant Manager
Dr. Sung-Jun (Sonny) O
08.2017 - 10.2018
Scheduler
Lifestyle Lift
08.2012 - 02.2015
CSR - Billing Specialist
AT&T
03.2008 - 08.2012
Owner/Partner
Rooms For Less
09.2001 - 06.2009
Office Manager
Plastic Tubing Industries, Inc
03.1989 - 09.2001
High School Diploma -
Ben Lippen School
Certificate - Medical Coding
Trident Technical Community College
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