Results-driven professional with extensive experience in customer service, team leadership, merchandising, and brand promotion. Adept at managing high-volume tasks while maintaining excellent service standards. Proven track record of meeting and exceeding sales goals, providing customer support, and ensuring operational efficiency. Skilled in executing brand ambassador roles to increase product visibility and drive customer engagement. Strong communicator with a keen attention to detail and a commitment to continuous improvement.
• Provide comprehensive customer service by assisting clients with applying for and managing their benefits, ensuring accurate information and timely resolution of inquiries.
• Answer questions regarding benefit programs, policies, and procedures, guiding clients through available options and requirements.
• Advise customers on missing information and outline the necessary steps to ensure proper review and determination of their application and eligibility.