Summary
Overview
Work History
Education
Skills
Timeline
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Laura Campos

San Antonio,TX

Summary

Results-driven professional with extensive experience in customer service, team leadership, merchandising, and brand promotion. Adept at managing high-volume tasks while maintaining excellent service standards. Proven track record of meeting and exceeding sales goals, providing customer support, and ensuring operational efficiency. Skilled in executing brand ambassador roles to increase product visibility and drive customer engagement. Strong communicator with a keen attention to detail and a commitment to continuous improvement.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Health and Human Services Commission
07.2023 - Current

• Provide comprehensive customer service by assisting clients with applying for and managing their benefits, ensuring accurate information and timely resolution of inquiries.

• Answer questions regarding benefit programs, policies, and procedures, guiding clients through available options and requirements.

• Advise customers on missing information and outline the necessary steps to ensure proper review and determination of their application and eligibility.

Independent Merchandiser

Natural Insight Group
01.2021 - Current
  • Selects and schedules store visits, creating detailed routes and time-efficient plans for each location
  • Helps retailers and consumer goods companies exceed sales goals by efficiently managing store visits and merchandising tasks
  • Prints and reviews planograms and blueprints to ensure accurate product placement and optimal store layout
  • Introduces myself to store managers and leads before completing merchandising tasks and ensuring store compliance
  • Reports key details and feedback through an app, including before-and-after photos, inventory updates, merchandise display conditions, and manager input
  • Ensures all tasks met expectations before leaving each location and traveling to the next store

Independent Contractor

The InStore Group
12.2019 - Current
  • Aims to exceed sales goals while enhancing product and brand exposure
  • Conducts product demonstrations, tastings, and advertises to drive customer engagement
  • Compiles and submits detailed reports on inventory levels and customer feedback after each demonstration
  • Successfully manages assignments independently, operating without direct supervision.

Customer Service Representative

Verizon
12.2019 - 10.2021
  • Utilized problem-solving and technical skills to deliver positive customer experiences and resolve challenges, consistently aiming for one-call resolution
  • Troubleshot phone issues, reviewed data usage and plan types, and verified deal requirements
  • Performed troubleshooting of equipment and internet issues in a work-from-home environment
  • Assisted clients in selecting the best plan based on their needs and budget to ensure satisfaction and value

Shift Leader

Salata
05.2019 - 12.2019
  • Arrived early to prepare the store for business, including organizing food prep stations and ensuring store presentation met company standards
  • Counted and balanced cash drawers to ensure accurate start-of-day operations
  • Provided exceptional service during business hours, serving fresh, high-quality food and addressing customer needs promptly
  • Trained new hires to meet company standards and assisted current employees in maintaining consistent, high-quality performance
  • Ensured team members adhered to updated protocols and maintained a pristine work environment

Customer Service Representative

National Grid Solutions
06.2018 - 05.2019
  • Handled 90+ telephone inquiries daily, delivering high-quality service and support to customers
  • Assisted with a range of tasks, including signing up new customers, processing payments, and making account adjustments
  • Developed tailored payment and collection plans to meet individual customer needs
  • Consistently achieved swift, compliant resolutions to issues, minimizing call escalations to supervisors

Retail Merchandiser

CROSSMARK Merchandising
06.2016 - 06.2018
  • Created and implemented accurate planograms, optimizing product placement and visual appeal
  • Ensured stores were properly reset according to planograms and blueprints
  • Performed inventory management tasks, including facing, and rotating products to ensure compliance with store standards
  • Maintained displays with proper signage, maximizing customer engagement and sales opportunities

Education

San Antonio College
San Antonio, TX

Oliver Wendell Holmes Highschool
06-2014

Skills

  • Customer service and relationship management
  • Problem solving and technical proficiency
  • Strong communication and active listening
  • Time management and organization
  • Attention to detail and accuracy
  • Team leadership and training
  • Sales expertise and product promotion
  • Adaptability and independence

Timeline

Customer Service Representative

Health and Human Services Commission
07.2023 - Current

Independent Merchandiser

Natural Insight Group
01.2021 - Current

Independent Contractor

The InStore Group
12.2019 - Current

Customer Service Representative

Verizon
12.2019 - 10.2021

Shift Leader

Salata
05.2019 - 12.2019

Customer Service Representative

National Grid Solutions
06.2018 - 05.2019

Retail Merchandiser

CROSSMARK Merchandising
06.2016 - 06.2018

San Antonio College

Oliver Wendell Holmes Highschool
Laura Campos