Laura Cancinos
Sylmar,CA
Summary
Experienced professional with 15+ years of expertise in delivering exceptional customer service and fostering effective communication. Fluent in Spanish, facilitating seamless connections with a broader range of individuals. Prioritizes creating a positive work environment for managers, associates, vendors, and customers. Excels in multitasking and problem-solving diverse issues, utilizing critical thinking skills to make sound decisions and effectively delegate tasks to team members. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Home Depot
02.2014 - Current
- 13 years practicing excellent customer service, communication skills, and creating a great work environment for managers, associates, vendors, and customers
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Ability to balance multiple projects, problem solve diverse issues, think critically to make decisions, and delegate work to the appropriate team members
- Fluent in Spanish
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Merchandising Execution Associate
Home Depot
10.2009 - 01.2014
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Assisted store management in planning and execution of seasonal floor resets, ensuring seamless transitions between merchandise assortments.
- Coordinated special events within store to drive foot traffic and increase brand awareness among target demographics.
- Utilized planograms accurately to maintain organized retail environment that facilitated efficient workflow processes for team members.
- Conducted regular store audits to ensure compliance with visual presentation standards, leading to consistent brand representation.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Cashier
Office Depot
01.2009 - 10.2009
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Bachelor of Science in Business Administration
Cal State University East Bay
Hayward, CA06.2025
Bachelor of Science - Bachelor of Science in Business Administration
California State University, Northridge
Northridge, CA04.2022
Associate of Science - Business Administration
LOS ANGELES
Sylmar, CA12.2021
Skills
- Excellent Customer Service
- Communication skills
- Customer Service and Engagement
- Mentoring and Coaching
- Problem solving
- Critical thinking
- Decision-Making
- Goal Setting
- Fluent in Spanish
- Problem-Solving
- Attention to Detail
- Team Building and Leadership
- Employee Development
Accomplishments
- Supervised team of 250 staff members.
- Home Depot: Ann- Marie Campbell award- An award presented by vice president of Home Depot, to those do a great job in managing a department and increasing sales for year.
- Home Depot: Homer Awards- An award presented for achieving end of year department sales goals.
- Los Angeles Mission College- Dean's List, four semesters.
Timeline
Assistant Store Manager
Home Depot
02.2014 - Current
Merchandising Execution Associate
Home Depot
10.2009 - 01.2014
Cashier
Office Depot
01.2009 - 10.2009
Bachelor of Science - Bachelor of Science in Business Administration
Cal State University East Bay
Bachelor of Science - Bachelor of Science in Business Administration
California State University, Northridge
Associate of Science - Business Administration
LOS ANGELES
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