Paula Cantway
Marysville,CA
Summary
Performance-driven professional with extensive experience in the restaurant industry. Proven track record of building, motivating, and leading teams to increase productivity and deliver exceptional customer service. Instill a team-wide focus on excellent customer service delivery through one-on-one coaching and mentoring. Skilled, analytical leader and team builder who motivates teams to improve performance, accomplish defined goals, and achieve beyond expectations. Demonstrated success in managing budgets and operating costs to minimize expenses. Adept at managing payroll and POS systems. Proficient in Microsoft Office (PowerPoint) and spreadsheets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Driver
Self Employed Contractor
01.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Server
Sutter Buttes Brewery
10.2021 - 12.2023
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Cultivated warm relationships with regular customers.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Brewhouse restaurant with social relevancy and intentionality.
Area Supervisor
Sisco Enterprises/Round Table Pizza
01.2018 - 12.2022
- Performed inspections on a regular basis to examine quality in accordance with established specifications
- Examined and improved employee skills and knowledge through regular training and guidance
- Held full accountability for upholding well-organized and clean production areas
- Reduced resource and time losses by identifying production/employee issues and delivering well-timed solutions
- Analyzed and avoided violations and excessive work delays as a result of hazards or inefficient layouts
- Minimized labor costs to 3% and increased profit to over 5% by executing effective plans
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted detailed market analysis to identify and capitalize on emerging trends, driving sales growth.
General Manager
Sisco Enterprises/Round Table Pizza
01.2006 - 12.2018
- Achieved bottom-line results by strengthening productive relations with suppliers and customers through account development
- Designed marketing plans to accomplish business objectives
- Hired, led, developed, motivated, and managed a high performing team of 35 employees to meet business objectives
- Controlled inventory on a regular basis
- Assumed and maintained liability for enforcing policies and procedures
- Offered robust support to the employee in creating handbooks
- Ensured year-over-year growth by managing restaurant operations and implementing strategic vision/plans
- Succeeded in maximizing operational excellence by educating and directing high-performing personnel on industry practices, management principles, and company procedures
- Raised customer and employee loyalty by executing key operational strategies
- Received various awards, including manager of the year in recognition of achievement of excellence
Education
Some College (No Degree) -
Sierra College
Rocklin, CASkills
- Restaurant Operations
- Sales & Marketing Management
- Cost Reduction
- Revenue Generation
- Team Leadership & Training
- Strategic Planning & Analysis
- HR Administration
- Customer Service
- Inventory Control
- Strong work ethic
- Guest engagement
- Task prioritization
- Exceptional customer service
Websites
Accomplishments
Manager serv safe certification
Cicerone certification
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Driver
Self Employed Contractor
01.2024 - Current
Server
Sutter Buttes Brewery
10.2021 - 12.2023
Area Supervisor
Sisco Enterprises/Round Table Pizza
01.2018 - 12.2022
General Manager
Sisco Enterprises/Round Table Pizza
01.2006 - 12.2018
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Some College (No Degree) -
Sierra College
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