Laura Carr
Wood River,IL
Summary
Dedicated professional with a decade of experience in customer service, specializing in personalized consultations that enhance client satisfaction. Committed to maintaining high standards of service and effective communication to foster strong relationships with clients.
Overview
22
22
years of professional experience
Work History
Stylist
Villas Of Holly Brook
Bethalto, Illinois
01.2024 - Current
- Styled hair for residents, ensuring satisfaction with personalized consultations.
- Managed appointment schedules, ensuring timely service for all residents.
- Resolved customer concerns professionally, enhancing overall client experience.
- Assisted residents in choosing hairstyles that complemented their features and lifestyles.
- Maintained cleanliness and organization of styling tools and workstations.
- Collected payment from customers and scheduled next appointments.
- Kept work area clean and neat to stay productive.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
Receptionist/Teller/Call Center
1st Midamerica Credit Union
Bethalto, Illinois
08.2016 - 11.2020
- Managed front desk operations and greeted members with professionalism.
- Answered phone calls and directed inquiries to appropriate departments.
- Scheduled appointments and coordinated meetings for staff and members.
- Provided information about services, products, and membership options to clients.
- Collaborated with team members to improve customer service practices consistently.
- Assisted with administrative tasks, ensuring smooth office operations daily.
- Processed member transactions accurately and efficiently at the service desk.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
Universal Banker
FCB Edwardsville Bank
Edwardsville, IL
11.2016 - 07.2017
- Opened and closed customer accounts, ensuring compliance with bank policies.
- Handled checks, cash. Responsible to deposit, withdrawal.
- Accurately receiving, counting, and distributing cash.
- Facilitated access to safe deposit boxes for customers.
- Took payments for ATT, American Water, Ameren, etc.
- Performed clerical duties to support daily operations and enhance customer service.
- Compiled detailed reports on customer accounts to assist in account management and decision-making.
Lead Teller
Midwest Members Credit Union
Maryville, IL
11.2014 - 05.2016
- Processing customer deposits, withdrawals, and payments.
- Supporting the bank sales team by identifying customer needs and then promoting current offers to them.
- Referring customers with financial problems to other colleagues for assistance.
- Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures.
- Dealing tactfully and efficiently with demanding customers.
- Adhering to all bank security, audit, and compliance requirements.
- Cross selling bank services.
- Reporting any suspicious customer activity to bank managers.
- Accurately receiving, counting, and distributing cash.
Stylist
Kristen’s Hair Studio
Wood River, IL
04.2014 - 09.2014
- Provided salon services to clientele.
- Attended several continuing education classes including Keratin Complex, highlight and foil placement, Ombre, and extended men’s haircutting.
Stylist
Sport Clips for Men
Ballwin, MO
07.2012 - 04.2014
- Provided salon services of classic and current men’s haircuts.
- Bonuses obtained through commission and sales.
- Worked with Paul Mitchell, Crew, Nioxin, Mitch by Paul Mitchell.
Stylist
Salon 278 (Formally Salon Visions)
O’Fallon, MO
09.2010 - 07.2011
- Delivered personalized salon services to enhance client satisfaction.
- Utilized Davines color and products to achieve desired results in salon services.
Server
TGI Fridays
Saint Charles, MO
01.2008 - 11.2010
- Served food and drinks to restaurant customers, ensuring timely delivery and satisfaction.
- Managed opening and closing procedures in absence of manager, maintaining operational standards.
- Demonstrated effective communication in team settings.
- Coordinated with external events to raise funds for charitable causes.
Server, Curbside ToGo, Hostess
Applebee’s
Fenton, MO
07.2004 - 08.2008
- Delivered exceptional service to restaurant patrons during peak hours, enhancing customer satisfaction.
- Served food and drinks to restaurant customers, ensuring timely delivery.
- Instructed staff on upselling techniques to elevate dining experience.
Education
Class CA Cosmetology License Missouri - Cosmetology
National Academy of Beauty Arts
Saint Louis, MO09-2017
Business School -
UMSL/ STL Community College
Saint Louis, MO01-2007
General Education High School Diploma -
Life Christian High School
Sunset Hills, MO01-2005
Skills
- Hair styling
- Color application
- Haircut techniques
- Client consultation
- Product knowledge
- Safety protocols
- Customer relationship management
Additional Information
Participated in Back Stoppers Foundation, providing free haircuts., Excelled in Advanced Color Training., Helped train and mentor students entering onto the live client floor.
Timeline
Stylist
Villas Of Holly Brook
01.2024 - Current
Universal Banker
FCB Edwardsville Bank
11.2016 - 07.2017
Receptionist/Teller/Call Center
1st Midamerica Credit Union
08.2016 - 11.2020
Lead Teller
Midwest Members Credit Union
11.2014 - 05.2016
Stylist
Kristen’s Hair Studio
04.2014 - 09.2014
Stylist
Sport Clips for Men
07.2012 - 04.2014
Stylist
Salon 278 (Formally Salon Visions)
09.2010 - 07.2011
Server
TGI Fridays
01.2008 - 11.2010
Server, Curbside ToGo, Hostess
Applebee’s
07.2004 - 08.2008
Class CA Cosmetology License Missouri - Cosmetology
National Academy of Beauty Arts
Business School -
UMSL/ STL Community College
General Education High School Diploma -
Life Christian High School