Laura Carrasquillo
Providence,RI
Summary
Friendly Sales Advisor knowledgeable about sales products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over 15 years in customer service. Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Sales Advisor
Toyota BDC
04.2009 - 09.2023
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Streamlined processes within the sales team for a more efficient workflow, leading to better time management and increased productivity.
- Delivered informative presentations at trade shows, resulting in numerous valuable leads and partnerships.
- Cultivated strong relationships with industry influencers, elevating brand reputation within the marketplace.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Negotiated favorable contracts with suppliers, securing cost-effective deals that positively impacted company profits.
- Analyzed market trends and customer feedback to identify areas for potential growth or improvement.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Scheduled appointments and managed master calendar.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
Assistant Manager
Walgreens
06.2013 - 04.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Beauty - Beauty School
Beauty Academy Ri
Providence, RI03.2018
High School Diploma -
Feinstein High School
School06.2003
Skills
- Product Demonstrations
- Upselling strategies
- Territory Management
- Customer service experience
- Sales Strategies
- Performance Tracking
- Pipeline Management
- Sales Training
- Fluent in spanish
- Building rapport
- Coaching and Mentoring
- Sales experience
- Sales Development
- Customer Service
- Sales closing
- Product and service knowledge
- Closing talents
- Sales Presentations
- Sales expertise
- Expense Reporting
- Promotional planning
- Upselling and Cross Selling
- Customer Success Management
- Systems and software expertise
- Staff Training
- Customer Relationship Building
- Interpersonal communication skills
- Prospecting skills
- Product Promotions
- Performance Improvement
- Opening and closing procedures
- Processing payments
- Written Communication
- Sales Techniques
- Time management abilities
- Interpersonal Skills
I own my own business. I also have a LLC.
I been a business own for 2 years its a beauty boutique,fashion,etc. I have clientele, I do advertisements, my promotions all myself.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Walgreens
06.2013 - 04.2023
Sales Advisor
Toyota BDC
04.2009 - 09.2023
Beauty - Beauty School
Beauty Academy Ri
High School Diploma -
Feinstein High School