Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Laura Carroll

Knoxville,TN

Summary

  • Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
  • Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Server Bartender

Landing House
01.2024 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server Bartender

Babalu
04.2023 - 01.2024
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server/ Bartender

The Jig And Reel
01.2019 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lead Server/ Bartender/ FOH Manager

The Tomato Head
06.2014 - 10.2018
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Assistant Pre K Teacher

La Petite
09.2013 - 06.2014
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.

Server/Bartender/Expediter/Lead Server

2113 Bistro
06.2012 - 08.2013
  • Built and maintained up-to-date opening and closing checklist duties for all servers
  • Built and executed Server Training programs
  • Banquet and Event Experience.

Assistant Teacher/ Lead Teacher

Tuckaway- Varina
06.2011 - 08.2013
  • After school Assistant Teacher for Kindergarten and Lead Teacher for First graders
  • Pre-school float teacher
  • Made and executed weekly lesson plans, that included activates involving art, science, math and manipulates, and developing gross motor skills
  • Maintained Classroom Management and Organization
  • Transport children to and from school, and field trips
  • Assist in meal preparation.

Tele-counselor/ Student Ambassador

Averett University
06.2009 - 04.2011
  • Made phone calls to potential new students to inform them of what Averett had to offer as a University
  • Took individual or small groups of potential new students and their families on campus tours.

Makeup Artist

CPCC Summer Theater
06.2010 - 07.2010
  • Worked on a production of Aladdin with a l group of 70+ young people
  • Organized Makeup stations, educated young people on the importance of makeup to their character and makeup application, cleanliness, and organizational skills.

Head of Wardrobe

DMR Adventures
07.2010
  • Worked with a group of young people on a production of Annie
  • Observed the rehearsal process
  • Organized and assigned dressing rooms
  • Worked with the young actors on cleanliness, organization, and responsibility.

Education

No Degree - Sound Production

Pellissippi State Community College
Knoxville, TN
05.2019

BA Theater -

Averett University

High School Diploma -

Atlee High School
Richmond
06.2007

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Excellent Communication

References

  • Oliver Pogue, Landing House , (865)719-5563
  • Erin Emory , The Jig and Reel, (865)806-1960
  • Kelly Parnell, Personal Reference, (865)722-9344

Accomplishments

  • Hiked Mount Kilimanjaro, the highest freestanding mountain in the world January 2019
  • Studied Improve at Second City- Chicago- 2018


Timeline

Server Bartender

Landing House
01.2024 - Current

Server Bartender

Babalu
04.2023 - 01.2024

Server/ Bartender

The Jig And Reel
01.2019 - 03.2023

Lead Server/ Bartender/ FOH Manager

The Tomato Head
06.2014 - 10.2018

Assistant Pre K Teacher

La Petite
09.2013 - 06.2014

Server/Bartender/Expediter/Lead Server

2113 Bistro
06.2012 - 08.2013

Assistant Teacher/ Lead Teacher

Tuckaway- Varina
06.2011 - 08.2013

Head of Wardrobe

DMR Adventures
07.2010

Makeup Artist

CPCC Summer Theater
06.2010 - 07.2010

Tele-counselor/ Student Ambassador

Averett University
06.2009 - 04.2011

No Degree - Sound Production

Pellissippi State Community College

BA Theater -

Averett University

High School Diploma -

Atlee High School

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Laura Carroll