Laura Carson
Red Oak,TX
Summary
Dynamic and dedicated professional with extensive experience at The City of Red Oak, excelling in customer service and front desk operations. Bilingual and tech-savvy, I effectively manage multi-line phone systems while ensuring efficient communication and problem-solving. Committed to enhancing community outreach and delivering exceptional support to residents and visitors alike.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
The City of Red Oak
RED OAK, TX
10.2023 - Current
- Serve as primary contact for residents, visitors, and city staff.
- Greet guests and directed inquiries to appropriate departments.
- Provide information on city services to enhance public understanding.
- Maintain front desk organization and process incoming mail efficiently.
- Assist with document preparation to support operational workflows.
- Exhibit strong communication skills and discretion in delivering public service.
Library Associate 3
Red Oak Public Library
Red Oak
09.2022 - 10.2023
- Primary responsibility is the circulation desk, providing excellent customer service handling and overseeing the opening of accounts, placing holds, processing interlibrary loans, handling fines, processing lost materials, problem-solving patron accounts.
- Helping patrons with computers, printing and finding a solution to their struggles.
- Prepare story time crafts as well as leading story time.
Sales Associate
MJM Designer Shoes
07.2015 - 07.2019
- Duties varied from behind the register where each customer was greeted with a smile and served respectfully.
- Away from the register I stocked and fronted various displays while assisting customers.
Education
City Secretary 101 Webinar -
The University of North Texas
Notary Public Commission -
Succeeding as an Administrative Assistant Professional training -
Skills
- Telephone skills
- Customer/client relations
- Data entry
- File management
- Office administration
- Tech-savvy
- Documentation and reporting
- Mail handling
- Multi-line telephone operation
- Performance improvement
- Front desk operations
- Recording and bookkeeping
- Reception desk management
- Punctual and reliable
- Bilingual
- Customer service
- Problem solving
- Attention to detail
- Conflict resolution
- Effective communication
- Team collaboration
- Community outreach
- Calendar management
- Correspondence distribution
- Service-oriented mindset
- Technical support
- Supply management
Leadership Experience
I assumed the responsibilities of the Deputy City Secretary during her maternity leave, Prepared documentation for City Council meetings and provided support for all City Secretary functions., Compile departmental reports, processed public information requests, and filed records with the City Clerk’s Office.
Fact
Yellow Rose Chapter, Active Member
Certification
- Notary Public Commission
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
The City of Red Oak
10.2023 - Current
Library Associate 3
Red Oak Public Library
09.2022 - 10.2023
Sales Associate
MJM Designer Shoes
07.2015 - 07.2019
City Secretary 101 Webinar -
The University of North Texas
Notary Public Commission -
Succeeding as an Administrative Assistant Professional training -
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