LAURA CARVAJAL
Riverside Military Academy
KENNESAW,Georgia
3
Languages
21
years of professional experience
Industrious professional with experience in retail management. Skilled in leading and motivating teams to exceed customer expectations while increasing profits and reducing costs. Recognized for driving team performance through open communication and a positive working environment. Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management.
Work History
Cleaning Supervisor
1 Year 3 Months- Supervised daily cleaning operations, ensuring adherence to established protocols and safety standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Developed and implemented efficient cleaning schedules to optimize workflow and resource allocation.
- Coordinated inventory management of cleaning supplies, ensuring timely replenishment and cost-effectiveness.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
- Increased employee performance through effective supervision and training.
Owner/ Floor Cleaner
15 Years 6 Months- Managed daily operations of cleaning service, ensuring high-quality standards and client satisfaction.
- Trained and mentored staff in cleaning procedures and customer service best practices.
- Developed efficient scheduling system to optimize workforce allocation and minimize downtime.
- Implemented quality control measures to enhance service delivery and maintain safety compliance.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
4 Years- Helped oversee the daily operations of the store, managing staff and inventory.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Coached and mentored new employees on company policies and procedures.
- Oversaw daily financial transactions and managed cash flow to support profitability.
Manager
3 Years 10 Months- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Mentored and trained new employees on company policies and procedures.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Secretary
1 Year 7 Months- Coordinated assigned projects or program components, completing activities, and delivering scheduled services.
- Managed department schedule by maintaining calendars for department personnel and arranging meetings or travel.
- Attended department or in-service meetings, conveying or gathering information to perform functions.
- Facilitated requests by answering or referring customer inquiries in person or on telephone.
Pre-K Teacher
2 Years 4 Months- Set up and organized classrooms that encouraged children to create, explore, and make decisions with confidence.
- Developed activities that foster social and emotional development.
- Met with families before enrollment to develop positive relationships and learn about child’s background.
- Maintained awareness and supervision of children’s needs to foster physical health and safety.
- Applied patience and understanding when dealing with challenging student behavior.
Education
High School Diploma
Skills
Time Management
Staff Development
Staff Training
Staff Management
Project Management
Shift Coverage
Customer Needs Assessments
Microsoft Office
Sales Reporting
Budgeting and cost control
Schedule management
Job tracking
Customer service
Ordering cleaning supplies
Customer relationship management
Window cleaning
Invoice processing
Cleaning bathrooms
Staff scheduling
Maintenance coordination
Mopping and buffing floors
Payroll
Problem-solving
Microsoft office
Administrative oversight
LANGUAGES
Spanish
Advanced
i speak spanish
Personal Information
Title: ASSISTANT MANAGER / DAYCARE TEACHER
Timeline
Cleaning Supervisor
Riverside Military Academy
2025.06 - CurrentRead More
Assistant Manager
converse
2019.03 - 2023.03Read More
Manager
The Noerr Program
2014.02 - 2017.12Read More
Owner/ Floor Cleaner
Tony and Laura Cleaning Service
2010.04 - 2025.10Read More
Secretary
Georgia Boat Sales
2007.06 - 2009.01Read More
Pre-K Teacher
Tutor Times Child/ Learning Center
2005.10 - 2008.02Read More
Miami Beach Sr High
High School Diploma
Read More