Laura Casabianca Puche
Aurora,CO
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Cashier
Culture Meat and Cheese
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
Server
MDE Lounge
07.2024 - 11.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Host
Rock Bottom Restaurant
10.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
Best Services
08.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lifeguard
Elitch Gardens Theme and Water Park
04.2023 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Customer Service Representative
Teleperformance USA
01.2023 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Food and Beverage Cashier
Denver Event Staffing
04.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
Cashier
Bubu TAG Restaurants
04.2022 - 08.2022
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Turndown Attendant
Four Seasons Hotels and Resorts
04.2022 - 08.2022
- Collaborated with front desk staff to address guest requests or concerns, resulting in swift resolution and enhanced guest satisfaction.
- Managed linen inventory efficiently, keeping track of usage patterns to avoid shortages or waste.
- Supported housekeeping department in maintaining high-quality standards for overall hotel appearance and cleanliness.
- Completed additional housekeeping duties as needed, contributing to overall team efficiency and productivity levels within the department.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Park Services Attendant
Elitch Gardens Theme and Water Park
04.2022 - 08.2022
- Contributed to revenue generation through efficient ticket sales and processing of entrance fees.
- Maintained accurate records of daily activities, incidents, and maintenance needs for streamlined communication among staff members.
- Educated visitors on park rules and regulations, promoting adherence to preserve natural resources.
- Improved park cleanliness by regularly patrolling park areas and picking up litter.
Graphic Designer (Junior)
Social INC
01.2020 - 01.2021
- Graphic design for social networks, brand design (corporate branding), brand redesign
Seasonal work as a handmaker of different products
ELLAS&ELLOS
01.2018 - 01.2020
- Handmaker of products, agendas, blogs, planners.
- Quality control and inventory
Architect
AL&FB Construcciones S.A.S
01.2019 - 07.2019
- Graphic and three-dimensional representation of architectural projects, application of research methods and preparation of descriptive memories of design projects, design of projects under aesthetic and technical needs
Education
Graphic Designer student -
Corporación Unificada Nacional De Educación Superior – CUN
Online05-2023
Architect - Bachelor's Degree in Architecture
Ibagué University
Ibagué, Tolima04.2019
EFCELT EF Cambridge English Certificate
EF Education First
Bournemouth, UK12.2013
High School Diploma -
La Presentación School
Ibagué, Tolima12.2012
Skills
- Responsible
- Organized
- Teamwork
- Easygoing
- Sociable
- Creative
- Constancy
- Freehand drawing
- Objectivity in problem solving
- Punctuality
- Autocad
- 3DMax
- Sketchup
- Revit
- Photoshop
- Illustrator
- Lightroom
- Customer service
- Work ethic and integrity
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Cash handling expertise
- Product knowledge
Hobbies and Interests
- Travel
- Photography
- Architecture
- Urbanism
- Interior design
- Arts
- Cultural exchange
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
MDE Lounge
07.2024 - 11.2024
Cashier
Culture Meat and Cheese
06.2024 - Current
Host
Rock Bottom Restaurant
10.2023 - 08.2024
Server
Best Services
08.2023 - 02.2024
Lifeguard
Elitch Gardens Theme and Water Park
04.2023 - 08.2023
Customer Service Representative
Teleperformance USA
01.2023 - 05.2023
Food and Beverage Cashier
Denver Event Staffing
04.2022 - 08.2022
Cashier
Bubu TAG Restaurants
04.2022 - 08.2022
Turndown Attendant
Four Seasons Hotels and Resorts
04.2022 - 08.2022
Park Services Attendant
Elitch Gardens Theme and Water Park
04.2022 - 08.2022
Graphic Designer (Junior)
Social INC
01.2020 - 01.2021
Architect
AL&FB Construcciones S.A.S
01.2019 - 07.2019
Seasonal work as a handmaker of different products
ELLAS&ELLOS
01.2018 - 01.2020
Graphic Designer student -
Corporación Unificada Nacional De Educación Superior – CUN
Architect - Bachelor's Degree in Architecture
Ibagué University
EFCELT EF Cambridge English Certificate
EF Education First
High School Diploma -
La Presentación School
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