Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Casella

Myrtle Beach,SC

Summary

Professional attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Housekeeping / Common Area Attendant

Sun Hospitality Services
06.2019 - Current
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.

Security

City Of Myrtle Beach
08.2020 - 08.2022
  • Monitored and authorized entrance and departure of visitors to meetings
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.

Overnight Associate

Walmart
03.2015 - 08.2017
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Completed regular cycle counts and inventory audits.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Overnight Associate

McDonald's Restaurant
04.2004 - 11.2005
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Education

Liberal Arts/ Business

C.W. Post Campus Long Island Univ
Old Brookville, NY

Skills

  • Excellent Verbal Communication
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Guest services
  • Customer service
  • Hospitality
  • Accounts receivable
  • Human resources
  • Medical coding
  • Communication skills
  • Administrative Experience
  • Reliability and punctuality
  • Team player attitude
  • Strong work ethic

Certification

Food Handler Certification

Timeline

Security

City Of Myrtle Beach
08.2020 - 08.2022

Housekeeping / Common Area Attendant

Sun Hospitality Services
06.2019 - Current

Overnight Associate

Walmart
03.2015 - 08.2017

Overnight Associate

McDonald's Restaurant
04.2004 - 11.2005

Liberal Arts/ Business

C.W. Post Campus Long Island Univ

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Laura Casella