Laura Castellanos
Hollywood,FL
Summary
Florida National Guardsmen with over 8 years in experience. Offering a diverse wealth of knowledge with professional backgrounds in multidisciplinary areas. With experience in data administration, logistics and management, bringing excellent communication, interpersonal, and organizational skills into the field. Ready to leverage these skills to make well-informed decisions.
Overview
8
8
years of professional experience
Work History
National Guard- Automated Logistic Specialist
US Army
07.2015 - Current
- Conducted numerous missions in areas of disaster response and recovery in conjunction with Florida Emergency Management Department and other agencies throughout 8-year army career.
- Commanded multiple logistical transportation missions to provide vital resources to a magnitude of stranded populations as a result of a hurricane damage.
- Maintained and volunteered responsibility for over $90 million dollars of Military equipment.
- This included damage inspection, inventory audits, tracking logistical locations, and transfers of responsibility.
- Oversaw well-being, safety, preparedness, and productivity of eight-man team as well as providing mentorship.
- Consolidated and simplified collected data of classified information on military equipment, vehicles, and machinery.
Sales Consultant
Powerhouse Gym
11.2022 - 07.2023
- Used consultative sales techniques to understand customer needs and recommend relevant services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
Dispatcher
Florida Highway Patrol
04.2019 - 10.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered and retrieved criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Border Patrol Support
US Army National Guard
10.2020 - 11.2021
- Secured geographical borders from unauthorized entry to enable better border enforcement.
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity
- Operated vast surveillance software to assist agents on the field
- Accomplished multiple tasks within established timeframes.
- Managed and motivated 8 member team to be productive and engaged in work.
- Resolved member conflicts, actively listening to concerns and finding appropriate middle ground.
Site Registration and Data Supervisor
FLARNG
03.2020 - 10.2020
- Assisted and Aided FEMA in operating and maintaining top test and vaccination hybrid site in the state of Florida.
- Established and implemented effective training programs to maximize team performance.
- Analyzed and solved multi-faceted problems that effected executive leaders.
- Developed highly efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented the process for obtaining, recording, and tracking essential patient demographics and information to ensure accurate reporting within the operation and to the state/federal levels of the COVID-19 mission.
- Supervised and maintained a division of 40 rotating personnel ensuring proper training, scheduling, objective success, and
overall mission contribution exceeded standards. - Kept strict inventory of key operational equipment, medical PPE and resources vital to success of the site operation valued at over ten-million dollars. Aided FEMA in maintaining quality control of operations at the Covid-19 vaccine and test site.
- Remained flexible and adaptable to ever changing demands, providing team clear instruction and safety guidelines.
Surgical Coordinator
Weight Loss Agents
02.2018 - 04.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Facilitate communication between physician and hospital departments management and patients.
Education
Bachelor of Science - Finance
Florida International University
Miami, FL2024
Skills
- Customer Data Confidentiality
- Microsoft Office
- Prioritization
- Recordkeeping Strengths
Languages
Spanish
Full Professional
Timeline
Sales Consultant
Powerhouse Gym
11.2022 - 07.2023
Border Patrol Support
US Army National Guard
10.2020 - 11.2021
Site Registration and Data Supervisor
FLARNG
03.2020 - 10.2020
Dispatcher
Florida Highway Patrol
04.2019 - 10.2022
Surgical Coordinator
Weight Loss Agents
02.2018 - 04.2019
National Guard- Automated Logistic Specialist
US Army
07.2015 - Current
Bachelor of Science - Finance
Florida International University
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